Airwallex Customer Support Specialist
Há 5 dias
Airwallex is a leading fintech company that enables fast, secure, and cost-effective cross-border payments. We're seeking a highly motivated and empathetic Customer Support Specialist to join our team in Sao Paulo, Brazil.
About the Role:
We're looking for a proactive and high-energy individual who has a passion for delivering exceptional customer experiences. As a Customer Support Specialist, you will be responsible for troubleshooting and resolving complex customer inquiries with effective problem-solving skills. You will also coordinate with cross-functional teams as needed for incident communication and resolution.
Your Responsibilities:
- Troubleshoot and resolve complex customer inquiries with effective problem-solving skills.
- Coordinate with cross-functional teams as needed for incident communication and resolution.
- Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality.
About You:
We're looking for someone who loves communicating with customers, is focused on providing a great customer experience, and can work effectively in a fast-paced environment. You should have excellent verbal and written communication skills in English, adaptability, and resilience for handling complex interactions and frequent change.
Requirements:
- 1+ years of customer service or technical support experience.
- Excellent verbal and written communication skills in English.
- Adaptability and resilience for handling complex interactions and frequent change.
What We Offer:
A competitive salary range of $45,000 - $55,000 per year, depending on experience, plus benefits and opportunities for growth and development. Airwallex is proud to be an equal opportunity employer and values diversity. We consider all qualified applicants without regard to color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status.
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