Customer Support Specialist
Há 1 mês
We are seeking a highly skilled Customer Support Specialist to join our dynamic team in Sao Paulo, Brazil. As a key member of our Customer Success organization, you will play a critical role in ensuring the success of our customers by providing exceptional support and assistance.
Key Responsibilities:- Provide initial response and operational assistance to customers via phone, email, or chat.
- Deliver solutions to both technical and non-technical end-users while supporting a wide range of technologies.
- Coordinate customer support cases, including interaction with internal groups such as Engineering, Sales, and Customer Success.
- Work closely with Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) to maintain visibility and provide consistency to the customer.
- 4+ years of relevant work experience in problem analysis and case resolution.
- Excellent communication and interpersonal skills, capable of building rapport with diverse customer groups.
- Strong written communication in English and Portuguese or Spanish, with additional second language a plus.
- Basic technical understanding of Enterprise Architecture methodology, EA-related platforms, and SaaS-related platforms (LeanIX, iServer, ServiceNow, Ardoq).
- Coding/scripting skills (JSON, Python, HTML, GraphQL, SQL, API Endpoint/Editors).
- Passion for solving technical problems.
- A competitive estimated salary of $80,000 per year, based on industry standards and location.
- A highly collaborative and caring team environment with a strong focus on learning and development.
- Recognition for individual contributions and a variety of benefit options.
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