Cloud Support Specialist

Há 3 dias


São Paulo, São Paulo, Brasil Datadog, Tempo inteiro

At Datadog, we're on a mission to break down silos and solve complexity in the cloud age. As a Candidate, you'll be joining our Technical Solutions team, which enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

About the Role:

We're looking for an experienced Technical Support Engineer 2 who can engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform. You'll work closely with internal teams based on feedback from client interactions and train as a highly knowledgeable specialist in one or more Datadog product area(s).

Responsibilities:
  • Engage with customers via multiple channels to identify and resolve technical support requests.
  • Reproduce technical issues and dive into Datadog's 600+ integrations.
  • Participate in product conversations with internal teams based on feedback from client interactions.
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s).
Requirements:
  • 2+ years of experience in multi-channel technical support at a SaaS company.
  • Experience using Zendesk, Jira, Confluence, or similar software.
  • An engineer with previous technical troubleshooting and/or programming experience.
  • Self-motivated, detail-attentive, and have a desire for continuous learning.
  • A critical thinker who defaults to a client-centric approach.
  • An effective written and verbal communicator.
  • Able to work a rotating schedule that requires weekend availability.


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