Customer Support Representative
Há 17 horas
At Pacifica Continental, we are seeking a highly skilled Client Care Specialist to join our team.
We offer an attractive remuneration package including competitive salary and outstanding health care medical plan. Our estimated annual salary for this role is around $60,000-$80,000 depending on experience.
**Job Description:**
The primary responsibility of this role will be to identify and assess customers' needs to achieve satisfaction. You will handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
In addition, you will direct unresolved requests and issues to internal departments and follow up to ensure resolution. You will also update our internal databases with information and record inquiries, comments, and complaints.
**Required Skills and Qualifications:**
To succeed in this role, you will need fluency in Portuguese. English (verbal and written) is a nice-to-have skill, as well as experience as a Client Care Specialist or similar CS role.
Familiarity with our industry is a plus, and you should have a customer-oriented approach with excellent communication and problem-solving skills. Ability to multitask, prioritize, and manage time effectively, as well as computer literacy, are also essential.
**Benefits:**
We value our employees and offer a range of benefits to support their well-being. These include:
A friendly and modern working environment that fosters collaboration and growth opportunities within a fast-paced environment.
Our employees enjoy a competitive remuneration package, which includes a salary ranging from $60,000 to $80,000 per year, as well as an outstanding health care medical plan.
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