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Customer Support Specialist

Há 1 mês

São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiro

About the Role:

We are seeking a skilled Customer Support Specialist to join our team at CloudWalk, Inc. As a frontline hero, you will be the voice of InfinitePay, delivering exceptional service and solving complex technical issues.

Your Mission:

  • Engage with customers through various channels, offering stellar support and solutions.
  • Diagnose and resolve technical troubles, providing alternative solutions to retain and delight customers.
  • Conduct follow-ups and manage callbacks to ensure customer satisfaction.

Key Requirements:

  • Exceptional communication skills and analytical prowess.
  • Ability to create outstanding customer experiences and think critically.
  • Fluency in Portuguese and upper intermediate English skills for internal communication.
  • Familiarity with SQL and basic knowledge of prompt engineering.

What We Offer:

  • A chance to grow and learn in a dynamic, remote environment.
  • A role in a diverse team where autonomy is paired with collaboration and innovation.

We value social inclusion and respect for all individuals, promoting a welcoming work environment where each CloudWalker can be authentic.