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Customer Support Associate
2 meses atrás
Customer Support Specialist
We're seeking a dedicated professional to provide high-quality support to our customers in the healthcare sector. As a key player in our organization, you'll contribute to our mission of improving clinical workflow and procedural efficiency.
About Mentice:
Mentice is a global company working towards improving clinical workflow and procedural efficiency within endovascular procedures. We collaborate with physicians at hospitals and medical device manufacturers to enhance patient outcomes worldwide.
Position Overview:
- Role: Customer Support Specialist
- Location: Flexible
- Reporting to: Director Professional Services - Americas
- Travel: Approximately 8 days per month across LATAM (mainly weekdays)
Responsibilities:
Pre-Sales Support:
- Conduct product demonstrations at roadshows to win customer confidence.
- Engage with customers to understand their needs and situation.
- Support software updates for customers.
Post-Sales Support:
- Deliver comprehensive customer trainings during system installation and provide refresher trainings as needed.
- Assist customers who contact us for support, ensuring their satisfaction.
- Maintain our CRM and support system with accurate customer information.
- Act as a liaison between ongoing development projects and assigned customers.
- Collect and relay valuable feedback to our corporate product team.
Traits and Skills:
- Professional confidence and commitment to high standards.
- Analytical problem-solving skills and ability to resolve complex issues independently.
- Excellent verbal and written communication in English.
- Discretion in handling sensitive matters.
- Strong computer, presentation, and planning skills.
- Willingness to travel within the region as needed.
- Availability beyond standard business hours.
Qualifications:
- Bachelor's degree in biomedical, medical, computer science, or engineering fields.
- Minimum 4 years of experience in customer service or computer support, ideally related to healthcare (radiology or cathlab).
- Medical experience is a bonus, and familiarity with the interventional field is advantageous.
- Background in healthcare or medtech (e.g., radiology/cathlab technician or nurse) is desirable.
We look forward to welcoming you to the Mentice family.
We treat all applications with strict confidentiality.
