Customer Experience Expert
Há 19 horas
Job Title: Customer Experience Expert
About the Role:
We are seeking a highly skilled Customer Experience Expert to join our team. The ideal candidate will have excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences.
Key Responsibilities:
- Execute customer experience plans, including technical, onboarding, product knowledge, and other areas to achieve customer success goals.
- Drive seamless and frictionless customer experience to create positive brand feedback, build advocacy, loyalty, business growth, and long-term partnerships.
- Provide first-line customer response, troubleshoot, and resolve all customer queries following JATO processes, SLAs, and standards.
- Gather customer insights, improve product confidence, and integrate and optimize JATO solutions into the customer business.
Requirements:
- Candidate should be customer-centric, collaborative, and team-oriented.
- Responsiveness and agility to go above and beyond with customers and take extra steps to achieve customer goals, meet challenges, and add value along the customer's journey with JATO.
- Excellent customer engagement to build long-term business partnerships.
- Understanding of customer success and customer experience frameworks.
- Superb communication, presentation, and facilitation skills.
- Critical thinking skills with the ability to analyze and provide data insights.
What We Offer:
A competitive salary of approximately $60,000, plus benefits, and opportunities for professional growth and development.
About Us:
JATO Dynamics is a global company that delivers automotive market intelligence and industry news. We are passionate about our customers and their experiences with JATO. Our Customer Experience and Success teams enable our customers to be successful with JATO solutions and provide the best possible customer experiences to develop and maintain long-term partnerships.
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