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Customer Experience Strategist
Há 1 mês
We are seeking a highly skilled Customer Experience Strategist to join our team. As a key member of our organization, you will be responsible for leading high-value service engagements and creating solid project plans aligned with business and technical requirements.
Responsibilities- Conduct high-value service engagements, ensuring deliverables are completed on schedule and outcomes are achieved as agreed.
- Manage leadership-level client communication, including project governance, documentation, resource allocation, project status, and risk management.
- Provide team oversight during the delivery of services engagements, coordinating activities of technical and functional roles in the project team.
- Collaborate with other parts of the organization, including the Account team, Advocacy, and Product Management, to address and resolve customer issues.
- Work with Zendesk partners to deliver joint customer engagements, ensuring delivery methodologies align with Zendesk principles.
- 7+ years of experience delivering support and/or consulting services.
- Solid project management experience.
- Ability to manage several projects and customers simultaneously.
- Experience with enterprise-scale software solution implementations.
- Strong client management abilities and leadership-level presence.
- Excellent written and verbal communication skills and experience in facilitation.
- Experience with RESTful and JSON API implementation, HTML, XML, JavaScript, and CSS.
- Experience selling and/or delivering support services or related products/processes.
- Ability and willingness to travel up to 20%.
Zendesk software was built to bring calm to the chaotic world of customer service. We power billions of conversations with brands you know and love. Our hybrid work model enables us to come together in person while also giving our people flexibility to work remotely.
We believe in fostering global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
CompensationThe estimated salary range for this position is $120,000 - $160,000 per year, based on factors such as location and experience.
