Customer Experience Strategist
Há 7 dias
We're seeking a seasoned Implementation Consultant to join our team at Braze, a leading customer engagement platform. As an Implementation Consultant, you'll be the driving force behind delivering exceptional results for our clients, empowering them to thrive in a rapidly changing landscape.
About the RoleIn this pivotal position, you'll own the early stages of the customer lifecycle, onboarding new clients and collaborating with Customer Success Managers & Agency Partners to drive success. Your key objectives will include:
- Project managing a portfolio of customer onboardings to achieve successful outcomes, accelerating Time to Value and growing customer retention.
- Supporting Agency Partners as they execute their own onboardings of Braze customers.
- Collaborating with internal technical resources to empower and train customers to utilize Braze's platform and features efficiently.
As a valued member of our team, you can expect a competitive compensation package that includes equity, retirement and employee stock purchase plans, flexible paid time off, comprehensive benefits covering medical, dental, vision, life, and disability, and family services including fertility benefits and equal paid parental leave. Our culture is built on collaborative transparency, fun, and a genuine approachability, making us a certified Great Place to Work in the U.S., UK, and Singapore.
RequirementsTo succeed in this role, you'll need:
- 3-5 years of experience managing complex implementation projects across multiple senior client stakeholders at a SaaS company or similar.
- Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc).
- Fluent English language skills and proficiency in Spanish/Portuguese.
- Strong communication and influencing skills, along with problem-solving abilities and the capacity to manage conflicting priorities.
This estimate reflects the salary range based on the job requirements, location, and industry standards. Please note that actual salaries may vary based on individual circumstances and employer practices.
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