Enterprise Customer Experience Specialist
3 semanas atrás
We are seeking a highly skilled Enterprise Customer Experience Specialist to join our team at Zendesk, Inc. This is a unique opportunity to make a real impact on the customer experience of our enterprise clients.
About UsZendesk software was built to bring calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences and live by them in our workplace.
Key Responsibilities- Manage a portfolio of managed services customers, demonstrating ongoing value to minimize churn and contraction across your book of business.
- Develop and implement strategies to optimize, maintain, and grow the use of Zendesk products among your customer base.
- Maintain product expertise across the Zendesk product line.
- Provide proactive assistance to customers through education and guidance, helping them to get the most out of their Zendesk products.
- Delegate customer requests to colleagues globally while maintaining accountability for quality and timeliness of work.
- Bachelor's degree.
- At least 5 years of professional consulting or customer success experience, preferably in a customer-facing role.
- Strong understanding of support processes and infrastructure.
- Excellent instincts and ability to interface at manager-level with ease.
- Excellent communication, interpersonal skills, and eloquent writing skills.
- Empathy and a unique ability to understand customer needs.
- Enthusiasm about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal.
- Passionate about customer service and how it can transform businesses.
- Strong project management and relationship management skills, with an ability to multitask without getting frazzled.
- A willingness and ability to travel domestically up to 20%.
$105,000 - $130,000 per year, depending on experience and qualifications. Benefits include medical, dental, vision, 401(k) matching, paid time off, and more.
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