Customer Experience Advocate

Há 20 horas


São Paulo, São Paulo, Brasil Gympass Tempo inteiro
About the Role

We are seeking a highly skilled Customer Experience Advocate to join our New Ventures team in São Paulo. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a knack for problem-solving.

Key Responsibilities
  • Provide multi-channel support to our customers, ensuring timely and effective resolution of their inquiries.
  • Deliver technical and non-technical support with attention to detail, always aiming to resolve issues in the first interaction.
  • Listen actively to customers' needs and concerns, identifying real problems and providing suitable solutions.
  • Collaborate with internal teams to address client demands related to partners and customers.
Requirements
  • Excellent oral and written communication skills.
  • Able to build empathy easily and maintain a sense of urgency, organization, and responsibility.
  • Previous experience as an agent is mandatory.
  • Familiarity with web technologies, CRM systems, and customer service software.
About Us

Welcome to Wellhub, a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. Our mission is to make every company a wellness company. We offer flexible work arrangements, comprehensive employee benefits, and opportunities for personal and career growth.

What We Offer
  • A competitive salary of $45,000 - $55,000 per year, based on location and experience.
  • An attractive benefits package, including health, dental, and life insurance, paid time off, and parental leave.
  • Flexible work arrangements, including remote work options and flexible scheduling.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

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