Strategic Program Manager

Há 3 dias


São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiro
About the Role

We are seeking a Strategic Program Manager to join our Brazil Customer Experience team. The successful candidate will be responsible for driving the expansion and management of a strategic roadmap involving unique and innovative customer solutions.

Key Responsibilities:

  • Drive the expansion and management of a strategic roadmap involving unique and innovative customer solutions.
  • Define areas of focus/opportunity supported by analysis, develop solutions, identify owners, set delivery/completion dates and set up mechanisms to ensure programs are on track.
  • Proactively identify and resolve issues that affect customer experience and may impair the team's ability to meet strategic, product, and technical goals.

Requirements:

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

About the Team

The Americas Customer Experience team sits within the Customer Service organization. We are on a mission to relentlessly advocate for customers and eliminate defects that affect their experience while shopping on our stores.


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