Cloud Security Advocate

Há 2 dias


São Paulo, São Paulo, Brasil Netskope Tempo inteiro
Job Description

As a Cloud Security Advocate at Netskope, you will play a critical role in shaping the experience of our most strategic customers as they onboard and adopt our Cloud Security Platform.

About Netskope

Netskope is redefining cloud, network, and data security. Our innovative approach focuses on protecting data wherever it goes, ensuring a secure journey for our customers. As a key member of our team, you will be instrumental in driving customer success and adoption.

Responsibilities
  • Develop value realization plans to address customer cybersecurity requirements and drive positive business outcomes.
  • Collaborate with customers to align product capabilities with their desired outcomes, demonstrating innovation and integration with their existing cybersecurity landscape.
  • Utilize your expertise to articulate Netskope's value to customers, mapping solutions to their business objectives and desired outcomes.
  • Build strong relationships with senior customer stakeholders, engaging regularly to strengthen ties and uncover new opportunities to add value.
  • Conduct quarterly business reviews to document progress, review adoption and usage metrics, align on executive priorities, provide recommendations, and review product roadmap.
  • Partner with customers to implement and operationalize their Cloud Security change management, governance, and skills programs, focusing on the Netskope platform implementation.
  • Establish an ongoing cadence of communication with customers across all required levels, from technical users to C-suite executives.
  • Recommend solutions to changing client requirements and roadblocks to adoption, assessing risks and benefits of possible approaches.
  • Monitor key performance metrics such as customer satisfaction, referencability, renewal likelihood, adoption maturity, upsell/cross-sell opportunities, and customer engagement.
Requirements
  • A minimum of 5 years of customer success management experience, preferably working with enterprise customers to drive adoption of a technical platform or solution.
  • A customer-centric mindset and proactive approach, with empathy to drive customer loyalty and adoption.
  • A successful track record of working in large enterprise environments, building trusted relationships at all levels in the organization.
  • A proven ability to drive product adoption and expansion by understanding customer needs and desired business outcomes.
  • Experience in building business-aligned cloud and cybersecurity programs.
  • The ability to thrive in a fast-paced start-up environment.
  • Exceptional follow-through with the ability to manage and drive simultaneous and competing customer requests.
Benefits and Salary

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Located in San Jose, California, our office provides an inclusive and dynamic work environment that fosters growth and collaboration.


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