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Account Management Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Indrive Tempo inteiro

About Indrive

Indrive is a leading provider of innovative delivery solutions, dedicated to revolutionizing the way businesses operate in Brazil. As an Account Manager at Indrive, you will play a crucial role in building and maintaining strong relationships with key clients, driving growth, and ensuring customer satisfaction.

Estimated Salary: R$ 10,500 - R$ 15,000 per month

Job Description:

The ideal candidate will serve as the primary point of contact for all client account management matters, focusing on delivering exceptional customer service, developing tailored strategies to optimize retention, and fostering long-lasting relationships.

Main Responsibilities:

  • Serve as the lead point of contact for all client account management matters;
  • Build and maintain strong, long-lasting client relationships;
  • Provide customer-oriented service to key accounts;
  • Customize strategies to optimize retention of the clients;
  • Conduct market research to understand how to improve current processes and what could be implemented;
  • Create loyalty programs to ensure client satisfaction and engagement;
  • Solve clients' inquiries, questions, concerns in a proactive manner;
  • Database management to keep track of key performance indicators for the assigned accounts;
  • Refine sales strategies for new clients acquisition;
  • Cooperate with other companies to enable partnerships growth;
  • Achieve clients engagement through innovative strategies;
  • Promote the product to potential clients.

Requirements:

  • 2-4 years of experience as a key account manager/customer success representative is required;
  • Experience in B2B sales is a great advantage;
  • Strong commercial and sales skills;
  • Knowledge of the local service market;
  • Excellent communication, interpersonal, and customer service skills;
  • Time management, strategic planning, and organizational skills;
  • English on a professional level is required.

What We Offer:

We are committed to providing a dynamic work environment that fosters growth, innovation, and collaboration. As an Account Manager at Indrive, you will have the opportunity to:

  • Work with a talented team of professionals who share your passion for excellence;
  • Develop and refine your skills in customer relationship management, sales, and marketing;
  • Enjoy a competitive salary and benefits package;
  • Participate in training and development programs to enhance your career prospects;
  • Take ownership of your projects and contribute to the company's growth and success.