Customer Success Lead

2 meses atrás

São Paulo, São Paulo, Brasil Moveo Tempo inteiro

We're a pioneering conversational AI company creating groundbreaking solutions across New York City, Sao Paulo, and Athens. Our mission is crafting unparalleled support experiences by harmoniously blending cutting-edge AI with genuine human interaction.

With millions of monthly users and partnerships with industry leaders like Kaizen Gaming, Skroutz, Allianz European Reliance, and more, you'll be part of something truly remarkable.

Our team is a dynamic fusion of tech excellence and business acumen. We're innovators, researchers, and passionate developers. Now, we're on the hunt for someone ready to embark on a cutting-edge journey, inspire awe in customers, and shape a company we're all proud of.

About the role

As a Customer Success Manager, you'll serve as the primary liaison for our valued clients, focusing on cultivating robust relationships, understanding their needs, and overseeing the deployment of world-class conversational applications atop our robust platform. Your role involves not just facilitating the extraction of maximum value from the Moveo platform but also ensuring the successful implementation of these applications. Collaborating closely with our Customer Success team, you'll drive seamless implementation, provide continual support, and identify strategic avenues for growth.

Key Responsibilities

  • Develop and nurture strong relationships with clients, understanding their objectives and challenges.
  • Guide clients through the implementation process, ensuring a smooth onboarding experience.
  • Proactively monitor and analyze customer usage patterns to identify potential issues or areas for improvement.
  • Act as a consultant, offering insights and recommendations to optimize the use of our AI solutions.
  • Collaborate with sales and product teams to drive upsell opportunities based on customer needs.
  • Serve as an advocate for customers, gathering feedback and communicating their needs internally.
  • Analyze, design, develop and debug RESTful APIs.
  • Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations.

Requirements

  • 2+ years of overall experience in a customer-facing role, preferably in customer success, account management, or similar.
  • 5+ years of overall experience in analyzing, designing, developing, troubleshooting and debugging Software Applications in a company setting.
  • Excellent communication, relationship-building, and problem-solving skills.
  • Strong knowledge of RESTful APIs and prior hands-on experience implementing web services.
  • Bachelor's or Master's Degree in Computer Science or equivalent.
  • Proficient in spoken and written English.

What We Offer

  • A dedicated onboarding buddy.
  • Competitive salary package and bonus scheme.
  • Monthly allowance for lunch & commuting expenses.
  • Clear career paths & growth opportunities.
  • Relocation package and 'Brain Gain' relocation bonus for Greek expats.

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