Strategic Client Success Programs Lead
Há 1 mês
We are thrilled to announce a new opportunity for a highly motivated and experienced professional to join our Global Client Success Strategy team as a Strategic Client Success Programs Lead. This role is responsible for defining the CS strategy for execution by regional teams and fostering a client-centric culture.
This professional will partner with our Client Success (B2B) teams in all regions (Brazil, SS Latam, US, and Europe) to crack strategic topics for our Client Success organization. A highlight of this position is significant exposure to senior leadership.
This person will ensure consistency across Client Success teams and play a key role in overcoming challenging hurdles. The scope consists of commercial strategy definition & execution, project management, processes mapping & optimization, and support in training.
Your Impact:- Play a key role in global decision-making processes of the Client Success organization, strategy, and planning
- Lead the design of strategies, projects, processes mapping/optimization toward commercial effectiveness
- Be a strategic partner to Regional & Local Client Success leadership
- Drive adoption and engagement of clients by providing guidance, best practices (internal/external), and support to Client Success teams from different countries;
- Ensure commercial consistency and excellence across all regions & countries (e.g., Communication, Training & Onboarding Programs, etc)
- Establish and maintain strong relationships with internal stakeholders and external benchmarks;
- Work with data to define priorities and action plans
As a member of our Global Client Success Strategy team, you will have the opportunity to work on high-impact initiatives that drive business growth and customer satisfaction.
About You:- Relevant experience in Go-To-Market, Enablement, and/or in a Customer Success role (CSM or Account Management), management consulting firm, technology firm, or global SaaS organization.
- Excellent communication and interpersonal skills, both written and verbal, in English and Portuguese.
- Strong analytical and problem-solving skills, with the ability to use data and metrics to drive decisions and actions;
- Experience in project management;
- A team player who works collaboratively and effectively across diverse functions, backgrounds, and working styles.
We're a wellness company that's committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits according to your needs.
Our estimated salary range for this role is $120,000 - $150,000 per annum, depending on location and experience. If you're passionate about driving business growth and customer success, we encourage you to apply.
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