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Strategic Storyteller
2 meses atrás
Role Overview
At IBM, we're seeking a skilled Strategic Storyteller - Client Ambassador to help build connections across our business and elevate compelling client stories.
This role requires collaboration with cross-functional teams to drive pipeline development, nurture relationships with executive-level clients and sales leaders, and influence global campaign and content strategies.
Your Key Responsibilities
- Collaborate with the team to drive pipeline development among high-priority use cases and client categories.
- Liaise with executive-level clients and sales leaders to foster strong relationships between IBM and external teams.
- Influence global campaign, content, and demand strategy to bring client storytelling to life in various formats.
- Work across marketing disciplines to influence and execute content plans.
- Serve as the single marketing point of contact for clients, guiding them through the client story development process.
- Write and submit briefs, draft stories, and participate in the story creation process.
- Manage expectations internally and with clients around story process, timing, and utility.
- Lead governance around client story assets within content management tools.
About the Team
The Client Experience organization creates best-in-class experiences at every client touchpoint to generate pipeline, attract new clients, and increase loyalty and retention.
The Client Stories team uncovers, creates, and amplifies compelling client stories, focusing on celebrating client outcomes in mutually beneficial environments.
Required Skills and Qualifications
- Fluent English language skills.
- Solid experience in a client services role with progressive levels of seniority and responsibility.
- Strategic planning and presentation; excellent written and verbal communication skills.
- Excellent communication, interpersonal, diplomatic, and relationship-building skills among practitioners and executives.
- Solid understanding of optimal multi-channel approaches along the entire customer journey.
- Strong project, matrix, and program management skills.
- Analytical mindset to identify opportunities, test potential solutions, and synthesize insights into recommendations for messaging, brand, and content strategy.
Benefits and Career Growth
We offer a competitive salary range of $85,000 - $110,000 per year, based on location and experience, plus additional benefits, including health insurance, retirement plans, and paid time off.
We are an equal opportunity employer committed to creating a diverse and inclusive workplace. If you're passionate about strategic storytelling and client engagement, apply now
