Customer Success Account Manager
4 semanas atrás
At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a key member of our Customer Experience & Success (CE&S) organization, you'll play a critical role in helping our customers accelerate business value through differentiated customer experiences that leverage our products, services, and partnerships.
As a Customer Success Account Manager, you'll be responsible for delivering strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities.
**Key Responsibilities:**
- Customer Relationship Management: Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health.
- Customer Success Leadership: Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, and develop and execute Customer Success plans to meet them.
- Customer Success Leadership: Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- Technical Relevance: Leverages foundational industry, technical expertise, and visionary mindset to enable customer success.
**Requirements:**
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- Fluency in English and Brazilian Portuguese
**Preferred Qualifications:**
- 5+ years relevant work experience within customer industry
- Microsoft or competitor equivalent certification in relevant technologies
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