Brazil Customer Success Manager

1 semana atrás

São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro
About the Role

Khan Academy Brazil is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for working with school and state leaders to plan, roll out, and implement Khan Academy. Your goal will be to increase the success of teachers and students with our programs, and to build capacity within the school system for a scalable and sustainable implementation.

Key Responsibilities:

  • Work with school and state leaders to plan, roll out, and implement Khan Academy
  • Proactively identify ways to increase the success of teachers and students with our programs
  • Represent an in-depth perspective of educator and student needs throughout the organization
  • Build capacity within the school system for a scalable and sustainable implementation
  • Analyze qualitative and quantitative data to inform program improvements
  • Implement processes that consistently generate high levels of school engagement
  • Navigate complex discussions with empathy and confidence, identifying nuanced customer needs and facilitating change management within systems to boost effective usage and satisfaction with Khan Academy's products and content

About You

We are looking for a highly skilled and experienced Customer Success Manager who has a deep understanding of teachers and school systems, and a clear passion for education. You should have:

  • 5+ years of relevant work experience, including 3+ years of classroom teaching experience or district-level administrator at a K-12 setting and 2+ years of customer success, account management, or education-focused support experience
  • Strong problem-solving skills and creative thinking to help school partners find ideal solutions
  • Outstanding communication skills, in multiple formats, including email, written documents, digital presentations, and verbal conversations
  • Advanced collaboration skills, with the ability to work with multiple teams simultaneously and coordinate dependencies between them without needing formal authority
  • Project management and prioritization experience, with the ability to reliably execute and support dozens of school accounts simultaneously and efficiently
  • Strong data analysis skills, with the ability to work with qualitative and quantitative volumes of data, identify trends, and draw evidence-based conclusions

What We Offer

We offer a competitive salary, great healthcare and life insurance benefits, flexible schedules, and personal time off beyond regular vacations. We also provide professional development opportunities, an exceptional team that trusts you and gives you the freedom to do your best, and the chance to put your talents towards a deeply meaningful mission and work on high-impact products that are already defining the future of education.

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