Brazil Customer Success Manager

Há 3 dias

São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

About the Role

Khan Academy is seeking a highly skilled and experienced Brazil Customer Success Manager to join our team. As a key member of our Brazil team, you will be responsible for working with school and state leaders to plan, roll out, and implement Khan Academy's programs.

Your Key Responsibilities:

  • Develop and execute strategies to increase the success of teachers and students with our programs
  • Represent the needs of educators and students throughout the organization
  • Build capacity within the school system for a scalable and sustainable implementation
  • Analyze qualitative and quantitative data to inform program improvements
  • Implement processes that consistently generate high levels of school engagement
  • Navigate complex discussions with empathy and confidence, identifying nuanced customer needs and facilitating change management within systems
  • Use internal tools with fidelity and identify opportunities to improve usage over time
  • Drive improvements to school success playbooks over time by testing new ideas, measuring results, and collaborating closely with members across Khan Academy Brasil

About You

We are looking for a candidate with 5+ years of relevant work experience, including 3+ years of classroom teaching experience or district-level administrator at a K-12 setting and 2+ years of customer success, account management, or education-focused support experience. You should have strong problem-solving skills, creative thinking, and a deep understanding of teachers and school systems.

What We Offer

  • Competitive salaries with great healthcare and life insurance benefits
  • Flexible schedules and personal time off beyond regular vacations
  • Professional development focus
  • An exceptional team that trusts you and gives you the freedom to do your best
  • The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
  • A kind and welcoming workplace with opportunities to connect through affinity, ally, and social groups

Perks and Benefits

We may be a non-profit, but we reward our talented team extremely well.

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