Customer Success Manager

Há 6 horas


São Paulo, Brasil dynaTrace software GmbH Tempo inteiro

As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight wins, plan, and develop short- and long-term strategies via success planning and provide thought leadership. Our goal is to provide our customers with software intelligence that will accelerate their digital transformation. As a Customer Success Manager, you will be at the heart of that journey.Role & ResponsibilitiesAccelerate customer adoption of Dynatrace product portfolio through relationship management, success planning and value realization.Own renewal strategy and subsequent on time renewal of subscription(s)Build Dynatrace brand awareness and loyaltyConduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action itemsWork with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolutionDefend against the competitionCollaborate on account activities with cross-functional account teamIdentify strategic, new business growth opportunitiesLeverage relationships to aid in the building of reference accounts/contactsAct as customer advocate and liaison to become a trusted advisorBilingual (Portuguese/English) is requiredTravel as required#J-18808-Ljbffr



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