[br] Support Specialist
2 meses atrás
Do you want to become a key figure in the success of our customers?️
At edrone, we are looking for passionate individuals to join our Customer Care team as a Success Specialist.
**Sounds interesting? Keep reading**
**What we can offer you**:
- Joining a fantastic team, full of passion for building customer relationships and tools to support your development in this field;
- Professional training to prepare you for your job;
- Work with large eCommerce companies from Brazil;
- Flat organizational structure, high decision-making and real impact on how the company you work for looks like - your opinion is important to us
- Working in our office in São José dos Campos (SP) in a **hybrid work model **(2x/week in the office)
- Competitive salary
**Benefits**:
- Food voucher (R$700);
- Transportation voucher;
- Gympass for you and your family;
- Health and dental insurance;
- English lessons;
- Gift on your birthday; Personal counseling with Mindgram including the option of participating in free psychotherapeutic visits;
**What your typical day will look like**:
- Establishing & building long-term relationships with customers, taking care of them at different stages of their cooperation in edrone
- Improving customer satisfaction through professional advice, training and inspiration
- Needs analysis of current customer problems and needs, and co-creation and implementation of the company's customer retention strategy
- Collecting feedback from customers and relaying it to relevant people/departments
- Prepare inspirational materials together with the Customer Care department
- Conducting trainings and webinars
- Reselling products and services
**This role will be perfect for you if**:
- You have experience and enjoy working with customers and building relationships with them is your second nature?
- You're not afraid of new challenges, and your energy and proactive attitude make no task scary for you
- English speaker, as an international company you will be in contact with english constantly
- There's a lot going on in our company, so if you work well under time pressure while remaining calm and efficient, we'll definitely get along
- You are able to act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us
- Continuous development and qualification are an integral part of your life - we want you to be able to grow with us every day
- Your strengths include knowledge of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you
**We additionally appreciate if**:
- You have previous experience in eCommerce or marketing - if you don't have it, nothing lost
- You have previous experience with B2B customers
- You have experience with creating customer success, managing customer accounts
- You have experience conducting training and webinar
**Recruitment Process**
1. Filling out the recruitment form and attaching your CV
2. Short online interview with **R**ecruiter - **Milena Micor**,** during which we would like to get to know you a bit better
3. Online interview with **Customer Success Team Leader - **Laura Teixeira **and **Support Manager - **Ana Luiza Zaroni**
4.** **Decision regarding the offer and welcome on board
-
Technical Support Specialist
Há 5 horas
São Paulo, SP, Brasil Randox Tempo inteiroTechnical Support Specialist – Brazil (Job Ref: 25I/TSSB) Randox is welcoming applications for the position of Technical Support Specialist to provide technical and applications support for all Randox Reagent and Quality control material, RX Systems and Biochip products for our customers in Brazil. This is a full-time, permanent role that will require...
-
Administrative Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil W.T. Auto Service Tempo inteiroJob Title: ADMINISTRATIVE SUPPORT SPECIALISTAbout the Role:We are seeking an administrative support specialist to join our team. The successful candidate will provide administrative support to our staff, ensuring the smooth operation of our office. The role is responsible for managing correspondence, preparing documents, and maintaining office supplies.Key...
-
Desktop Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Iron Systems Inc. Tempo inteiroJob Title: Desktop Support SpecialistJob Description:As a Desktop Support Specialist at Iron Systems Inc., you will be responsible for providing top-notch support for customer-approved end user devices such as desktops, laptops, and printers. Your duties will include providing priority assistance to VIP users, delivering IMACD and administrative support, and...
-
Operational Support Specialist
1 semana atrás
São Paulo, São Paulo, Brasil Team Liquid Tempo inteiroJob OverviewTeam Liquid is seeking a highly skilled Operational Support Specialist to join our team. As a key member of our facilities operations, you will be responsible for driving facility management and event planning initiatives that support our vibrant workplace culture.
-
Senior Executive Support Specialist
2 semanas atrás
Assis, SP, São Paulo, Brasil Allies Business Hub Tempo inteiro**Job Title:** Senior Executive Support SpecialistAbout the Role:We are seeking a highly skilled Senior Executive Support Specialist to join our team at Allies Business Hub.Key Responsibilities:Design, develop, and maintain test cases using QA methodologies and procedures.Work closely with onsite teams and clients on Application Support, Maintenance, and...
-
Creator Support Specialist Silver
2 meses atrás
São Paulo, Brasil Promote Project Tempo inteiroPosition Title : Creator Support Specialist*Pejota/Contractor RoleAbout the roleA Creator Support Specialist will help the LTK team with building on the growth of LTK creator businesses. In this role, you will learn what makes an LTK creator successful and offer a unique opportunity to help build on creator’s ecommerce shops. You will be thinking through...
-
IT Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Cognizant Tempo inteiroAbout the Role:Cognizant seeks an IT Support Specialist to join our team. As an IT Support Specialist, you will work with our clients to understand their needs and provide solutions to their technical issues. This is a key role in our organization, and we are looking for a highly skilled and motivated individual to fill this position.Duties and...
-
IT Support Specialist
2 meses atrás
São Paulo, SP, Brasil Nord Anglia Education Tempo inteiro**Date**:24 Sep 2024**Location**:Sao Paulo, BR**Job ID**:3638**School**:Avenues Sao Paulo**Company**:Nord Anglia Education **Why Work at Avenues** - Welcome to Avenues São Paulo! Since our doors opened in August 2018, we've been on a mission to provide a truly transformative educational experience. Through immersive English language learning and dynamic...
-
Technical Support Specialist
Há 8 horas
Greater São Paulo Area, Brasil Randox Tempo inteiroTechnical Support Specialist – Brazil (Job Ref: 25I/TSSB)Randox is welcoming applications for the position of Technical Support Specialist to provide technical and applications support for all Randox Reagent and Quality control material, RX Systems and Biochip products for our customers in Brazil. This is a full-time, permanent role that will require...
-
Technical Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiroAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at SupportYourApp. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients worldwide. About the JobProvide technical support to clients via calls, chats, and emails.Gather technical information to resolve...
-
Customer Support Specialist
2 meses atrás
São Paulo, Brasil Mentice Tempo inteiroCustomer Support SpecialistAre you passionate about customer satisfaction and ready to make a positive impact? We’re seeking a dedicated Customer Support Specialist to join our team at Mentice as an independent contractor. As a key player in our organization, you’ll directly contribute to our mission of improving healthcare!What we do at Mentice:Mentice...
-
Customer Support Specialist
2 meses atrás
São Paulo, Brasil Mentice Inc. Tempo inteiroCustomer Support SpecialistAre you passionate about customer satisfaction and ready to make a positive impact? We’re seeking a dedicated Customer Support Specialist to join our team at Mentice as an independent contractor. As a key player in our organization, you’ll directly contribute to our mission of improving healthcare!What we do at Mentice:Mentice...
-
Vaga De Global Specialist, Performance
4 semanas atrás
São Paulo, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiroShare People Hub in partnership with ABInBev, search for a Global Specialist, to work in hybrid model in São Paulo/ SP.About the jobAs a Global Specialist, Performance & Commercial Insights within the BEES Expansion team, you will play a key role in analyzing and generating insights about the countries that are in their digitalization journey. The BEES...
-
Quality Assurance Specialist
3 semanas atrás
São José dos Campos, São Paulo, Brasil Kenvue Tempo inteiroQuality Assurance SpecialistKenvue is currently seeking a Quality Assurance Specialist to support the overall activities associated with the quality control laboratory team.Responsibilities:Support the quality control laboratory team with activities related to finished products and raw materials analysis.Develop technical documentation and conduct...
-
Specialist
2 meses atrás
São Paulo, Brasil JUICE Tempo inteiroi Ad Legal Specialist i Ad Sportsbook SpecialistSpecialistJoin JUICE as a paid social specialist to work with a variety of fun brands and tech startups You’ll be responsible for building strategy, buildingTreasury Specialist Vivo is looking for a Treasury Specialist for Brazil team!Location: Brooklin Novo, São Paulo, BrazilVivo is a leading...
-
Senior It Support Specialist
3 semanas atrás
São Paulo, Brasil Swile Tempo inteiroAbout the IT teamThe IT team is looking for a new Senior IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers of Brazil (Sao Paulo and remote). Among this local perimeter, the Senior IT Support Specialist will contribute with all the team, based in France, on improving our overall IT. He/She will have...
-
Technical Support Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiroJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at SupportYourApp. In this role, you will be responsible for providing exceptional customer and technical support via calls, emails, and chats. Your primary goal will be to resolve complex cases efficiently and effectively, ensuring high levels of customer...
-
Desktop Support Specialist
Há 1 mês
São Paulo, São Paulo, Brasil Excis Compliance ltd Tempo inteiroJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Excis Compliance ltd. As a Desktop Support Specialist, you will be responsible for providing exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications.Key Responsibilities:Respond to and resolve support requests...
-
Program Specialist
3 meses atrás
São Paulo, SP, Brasil Uber Tempo inteiro**About the Role** - As a Program Specialist, you will manage projects within the safety program. This role will help in leading, supporting BAUs, planning and executing, and monitoring regional level and cross-regional, as well as mega-region projects. - This individual will work closely with partners to make sure that the scope and direction of each...
-
After Sales Technical Support Specialist
4 semanas atrás
São Paulo, Brasil Porsche Brasil Importadora de Veículos Tempo inteiroJob descriptionThe Technical Support Specialist is responsible for supporting Porsche Centers, acting remotely (using system), at field (critical cases), and reporting to Porsche AG the cases with hard/complex diagnose resolution.As part of the Technical Support Specialist's responsibilities, maintain and provide support for aftersales system information,...