Customer Care Agent

1 semana atrás

São Paulo, Brasil Hottinger, Bruel & Kjaer Tempo inteiro
This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
Primary responsibilities
As Customer Care Agent you will be responsible mainly for North American customers:
- Answering incoming calls and requests
- Supplying customers with information
- Informing customers of pricing
- CRM database entries for leads and new customers
- Processing orders
- Processing quotations
- Following up on quotes
- Pro-active phone calls to promote our services and increase customer satisfaction
- Supporting and collaborating with other departments and worldwide locations to ensure deadlines are met
- Understanding and assisting with import / export tasks as needed
- Handling general administrative tasks and efficiency assistance activities
- Other miscellaneous tasks as business requires
Professional qualifications and personal skills
- Experience from a sales or service function where customer satisfaction has been paramount
- Excellent communication skills in English and Portuguese.
- Computer knowledge (Microsoft® Office)
- SAP Business One and SAP CRM experience is a plus
- Strong team and interpersonal skills
- Task-oriented, self-motivated and flexible
- Driven by customer satisfaction
- An energetic personality and the ability to multi-task and handle stressful situations
Benefits
- Health insurance
- Life insurance
- Meal ticket
- Ticket bus
The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry. You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world.
Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.

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