Salesforce Implementation Leader

Há 2 dias

Brazil beBeeDirector Tempo inteiro

Job Description The Director of Salesforce Implementation oversees the strategic execution and delivery of Salesforce projects, ensuring alignment with client expectations and quality standards. This role involves leading a cross-functional team of up to 15 professionals across the US and LATAM, including consultants, developers, administrators, solution architects, and marketing automation specialists. Responsibilities Team Leadership and Management: Lead and mentor a cross-functional Salesforce implementation team across US and LATAM. Provide coaching, one-on-ones, growth planning, and performance management. Promote a culture of accountability, continuous improvement, and high-quality delivery. Manage staffing, capacity planning, and resource allocation across all active projects. Project and Delivery Oversight: Oversee all Salesforce implementation projects, including Sales Cloud, Service Cloud, Marketing Cloud Account Engagement (MCAE), Marketing Cloud Engagement (MCE), and integrations. Conduct regular project reviews to ensure progress, scope alignment, and adherence to timelines. Monitor time tracking, utilization, and project budgets; identify trends and address over-burn or under-delivery risks. Establish and refine delivery processes, best practices, and standard operating procedures. Quality Control and Customer Satisfaction: Ensure projects meet quality standards and deliver measurable business value. Provide strategic oversight and intervention on escalations or complex project challenges. Maintain high levels of customer satisfaction through proactive communication and alignment. Partner with the Sales team during handoff to ensure a smooth transition from scoping to delivery. Operational Excellence: Develop and maintain predictable implementation workflows and project governance frameworks. Improve reporting and tracking across project health, timelines, scope changes, and team utilization. Implement delivery tools, templates, documentation standards, and internal QA processes. Collaborate with leadership on forecasting, hiring needs, and Salesforce practice growth. Cross-Department Collaboration: Work closely with the Sales, Customer Success, and Operations teams to ensure alignment across the client lifecycle. Participate in internal strategic planning, service-offering refinement, and productization of Salesforce packages such as Jumpstart. Support revenue growth by identifying upsell and cross-sell opportunities during implementation. Qualifications Required skills and qualifications include: 7 or more years of Salesforce implementation experience (consulting or client-side). 3 or more years leading technical or consulting teams, preferably remote or geographically distributed. Strong knowledge of Sales Cloud, Service Cloud, and marketing automation platforms (MCAE and MCE). Proven ability to manage multiple simultaneous projects and large-scale client engagements. Experience with resource planning, time tracking, utilization reporting, and delivery KPIs. Strong communication, leadership, and conflict resolution skills. Ability to operate at both the strategic and tactical levels. Benefits Our company offers competitive salary and performance bonus structures, flexible remote work environments, opportunities to lead expanding salesforce practices, supportive leadership, professional development opportunities, paid time off, paid holidays, and an emphasis on work-life balance.

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