Technology Latam Site Delivery Lead

Johnson & Johnson is currently recruiting for a Technology LATAM Site Delivery Lead (New Consumer Health Company). This position will be located in São Paulo, Brazil.
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.
With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.
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**Roles and Responsibilities**:
- Responsible for the delivery and support of local personal computing services, desk-side support, end-user requests, and related infrastructure services to a site, or multiple sites for NCHC
- Execute strategies to ensure the delivery of agreed-upon service levels
- Partner with the Consumer Tech CTO organization and/or vendors to provide in-catalog services cost-effectively and with high quality
- Consult and work with on-site resources, Consumer Tech End User Services, and Consumer Tech partners to resolve local service issues
- Responsible for the delivery of approved infrastructure products and services to Operating Companies at J&J site(s)
- Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs
- Ensure that overall site operations are in good health and in compliance with all J&J corporate, Technical Services, and local site /Operating Company’s standard operating procedures and processes through the use of Site Metrics, Compliance Checks, and Reports
- Ensure local/site end-user computing assets are standard and secure
- Understand and align to the Consumer Tech End User Services’ goals and objectives, recommend process improvements, and propose cost savings or cost avoidance solutions
- Execute required tasks for local, regional, and/or global projects and activities undertaken by Technical Services in support of its mission as opportunities arise
- Act as the Consumer Technology on-site point of contact as well as incident and service request escalation contact for End User Services partners, Consumer Tech, and business clients as appropriate
**Qualifications** Position Requirements**:
- 4+ years of relevant work experience
- Demonstrated experience in end-user services, customer experience (CX), user experience (UX), or specialization in IT End User Support / Desktop Management Environment related area
- Technical knowledge and experience with Microsoft O365 and collaboration products, virtual meeting tools, audio-video equipment
- Leadership skills with drive, innovation and a strong sense of commitment, and adaptive to change
- Excellent communication skills (oral, business writing, presenting, and listening) in English and local language
- Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service-oriented manner
- Demonstrated ability to innovate and explain IT concepts to non-IT stakeholders
- Good team player with a proven ability to partner across diverse audiences to influence decisions that improve the user experience
**Primary Location**
Brazil-São Paulo-São José dos Campos-Rod.Presidente Dutra, Km 154
**Organization**
J&J do Brasil Indústria e Comércio de Produtos para Saúde Ltda. (7600)
**Job Function**
Info Technology
**Requisition ID**
W

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