Resource Manager, Professional Services

Join to apply for the Resource Manager, Professional Services role at CAI Software, LLC Title: Resource Manager, Professional ServicesBusiness Unit: Graphic CommunicationsDepartment: Customer & Professional ServicesLocation: Brazil, Remote About us Graphic Communications, a CAI Division, is a leading global provider of industry‑specific business and production software technology for the print industry.Graphic Communications' integrated and automated offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies.With over thirty years dedicated to delivering best‑in‑class technology to the packaging and printing industries, the company’s philosophy is that they succeed when their customers thrive. Position Overview The Resource Manager plays a critical role in ensuring Professional Services teams are properly staffed, aligned, and equipped to meet project timelines and business objectives. This role involves close collaboration with Project Managers, Project Coordinators, Regional Managers, the Sr. Director of Professional Services, Customer Success, and Sales to efficiently manage resources, balance workloads, and ensure smooth project delivery. Core Responsibilities Resource Planning and Allocation: Identify, assign, and allocate resources to ongoing and upcoming projects based on skills, availability, and priorities; maintain a real‑time view of capacity; serve as primary point of contact for project staffing; own new engagements at intake; check in regularly with Project Managers; maintain up‑to‑date skill and certification records. Forecasting and Talent Management: Collaborate with Sales, Project Managers, Regional Managers, and leadership to forecast future resource requirements; identify resource gaps and recommend cross‑training, recruitment, or subcontracting; support long‑term workforce planning and professional development. Process Optimization and Tool Management: Develop and maintain tools, dashboards, and reports to monitor utilization, productivity, and performance; establish and enforce consistent processes for resource requests and assignments; ensure data and processes remain aligned across systems. Daily Operational Responsibilities: New Engagement Intake – review new projects pushed from Salesforce into Wrike, confirm all project metadata, and create projects if automation fails.Assignment & Scheduling – review unassigned Wrike projects daily, match consultants to projects, assign consultants, and flag assignment conflicts.System Sync and Integration Oversight – cross‑reference Salesforce, Wrike, and NetSuite mappings, validate billing fields, monitor integration logs, and resolve open issues.Time Tracking Oversight – validate daily timesheet entries, identify anomalies, and enforce time entry policies.Project Health & Status Monitoring – monitor project dashboards for task completion, budget consumption, and forecasted effort.Reporting & Communication – participate in syncs with Regional Managers, track upcoming projects, provide data for utilization and forecasting, and respond to capacity inquiries. Performance and Collaboration: Monitor workload balance, participate in resource reviews with Regional Managers, and collaborate cross‑functionally with Sales, Customer Success, and Professional Services teams. Qualifications Experience: 4+ years in resource planning or operations within a software or technology organization; proven ability to manage multiple concurrent projects and balance resources effectively in a fast‑paced environment. Skills: Strong proficiency with resource planning tools (e.g., Wrike); working knowledge of JIRA, Salesforce, and NetSuite preferred; excellent organizational, communication, and negotiation skills. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Project Management and Information Technology Industries Software Development EEO Statement CAI Software is an EEO/Veterans/Disabled employer. The company is an Equal Opportunity employer and celebrates diversity to create an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, genetic information, marital status, veteran status, or any other basis protected by local, state or federal law. Disability Accommodation CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or need an alternative method for applying, please contact us at ****** or send an e‑mail with your specific accommodation request. Work Authorization Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with the Immigration Reform and Control Act of **** (IRCA). Pay Transparency & Nondiscrimination CAI Software will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose that pay unless disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with the contractor's legal duty to furnish information. #J-18808-Ljbffr