Business Process Consultant

3 semanas atrás


Barueri, São Paulo, Brasil CASK DO BRASIL CONSULTORIA LTDA Tempo inteiro
**Sobre a Ondaro**
Como líder reconhecida no segmento e parceira **ServiceNow Elite \"Pure Play\"**, a **Ondaro**projeta, capacita e sustenta a transformação digital para clientes corporativos dos setores público e privado.
Com premiações de destaque como **\"Creator Workflow\" da ServiceNow**, **\"Americas Elite Partner of the Year\"** e **\"Global Elite Partner of the Year\"**, a Cask entrega soluções de ponta a ponta, permitindo que as organizações maximizem seus investimentos na ServiceNow, reduzindo custos e elevando a qualidade dos serviços em toda a empresa.
Na sua rotina como **BPC Pleno ServiceNow**você irá:
- Conduzir workshops para levantamento e refinamento de requisitos com o cliente e PO.
- Escrever e priorizar o backlog de estórias, com critérios de aceite bem definidos.
- Atuar como Scrum Master, garantindo que a equipe siga os Processos ágeis.
- Validar as entregas funcionais e técnicas, garantindo a qualidade.
- Ser o principal ponto de contato entre o PO e a equipe de DEVs/TCs.
**Qualificações Necessárias**:
Metodologia Ágil Processos:
- Experiência atuando como Scrum Master ou Product Analyst.
- Domínio na criação e gestão de backlogs, e na facilitação de workshops de refinamento.
Plataforma ServiceNow (Funcional):
- Conhecimento aprofundado das capacidades de configuração dos módulos de ITSM (regras de atribuição, SLAs, estados, notificações).
- Sabe construir e interpretar relatórios e dashboards.
Análise de Negócio ITIL:
- Habilidade para identificar gaps e sugerir melhorias nos processos do cliente, com base nas boas práticas do ITIL v4.
- Consegue traduzir necessidades de negócio em requisitos técnicos claros.
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