Care Engineer

Há 7 horas


Rio de Janeiro, Brasil Nokia Tempo inteiro

As a Care Engineer, you will extend advanced technical and product support within care service delivery. In this global & 24x7 support environment, you will handle complex troubleshooting cases, particularly at the solution and system level. You will diagnose issues, work with internal teams, and work closely with R&D to elevate and resolve customer problems. With your passion for solving demanding situations/problems, and experience in a customer‑facing cloud technology environment, you will focus on delivering an excellent customer support experience while constantly seeking ways to automate and simplify processes in a fast‑paced setting. Qualifications 8+ years of experience in technical care and Kubernetes development, with a Bachelor's or equivalent degree. Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing. Advanced (Level‑3) expertise on Linux. Worked in the NAM time zone or supported the NAM customer. English language proficiency. Basic (Level‑2) networking expertise will be a plus. Responsibilities Perform initial diagnosis of incidents and apply existing knowledge to find solutions. Collect logs, conduct health checks, and facilitate troubleshooting sessions between customers and L3 teams. Ensure seamless service delivery and continuous performance improvement. Participation: Join weekly case review meetings with Market and L3 teams to track progress and enhance resolution efficiency. Extend 24x7 critical incident support. Operate within the NAM time zone. Oversee and drive the entire delivery‑to‑care process. #J-18808-Ljbffr



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