Tech Community Manager

4 semanas atrás

São Paulo, São Paulo, Brasil Digibee Inc. Tempo inteiro
**Your responsibilities**:
- Reaching out to new users to let them know about our company;
- Support all our users with their hardware and software needs so they can perform their work in an efficient and timely manner;
- Guarantee that best practices are being followed by our community, including but not limited to: naming conventions (files, Slack channels, folders, etc.), use of tools and platforms (Google Workspace, Slack, Miro, Hubspot and others);
- Guarantee that our users follow best practices in terms of cybersecurity;
- Guarantee that all communication channels are used according to the company's policies;
- Monitor and report on feedback and reviews;
- Liaise with Product, Marketing and Sales departments to stay up-to-date on new products and features;
- Working with Product teams to deliver and work on important insights from the community;
- Liaise with Customer Success department to stay up-to-date on customers' projects;
- Develop a content plan and editorial calendar to keep our internal community up-to-date with tools and platforms that are used within the company;
- Create engaging and shareable content for our internal channels;
- Organize and participate in events to build internal communities;
- Provide community feedback to the management and stakeholders;
- Stay up-to-date with digital technology trends;
- Being first to respond in a crisis before something becomes a nightmare.
**Requirements**:
- A **Tech Community Manager** must be an excellent communicator, especially when using digital channels. This is vital for building healthy relationships between our company and its users.
- A **Tech Community Manager** needs to know how to listen. They will be on the pulse of what our community is talking about and should be able to understand problems and provide essential support to keep our users happy.
- In this rapidly changing online world, a **Tech Community Manager** needs to know the latest technological shifts and be adaptable enough to roll with it. A willingness to change is critical.
- On a typical day, a **Tech Community Manager** juggles many different responsibilities simultaneously. Therefore, they should have strong attention to detail, with the ability to manage multiple projects and keep pushing each one along while still executing day-to-day tasks.
- A **Tech Community Manager** is a self-starter, because they proactively reach out and build relationships with users online. You can't wait for people to come to your business - a community manager is always looking for new engagement opportunities and seizing them when they arise.
- A **Tech Community Manager** is analytical. Community management is more than relationships, it's highly powered by numbers. By studying user data, activity rates, engagements, and more, they ensure our community is on track to achieve our company's goals.
**Our Culture**
We believe in a highly collaborative, relaxed environment with high exchange between teams and people, with freedom of creation and responsibility with the best delivery. We value and encourage the habit of learning and sharing knowledge and constant personal and professional development. We encourage the use of new technologies employed in the creation of disruptive ideas.
All our jobs are open to anyone, as we value, above all, respect and a highly ethical environment.

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