Community Manager

3 semanas atrás

São Paulo, São Paulo, Brasil Toluna Tempo inteiro
**Community Manager with Portuguese**
**São Paulo**
**About Us**
Toluna is a technology company connecting brands with consumers for digital qualitative and quantitative research. We deliver insights on demand through a full spectrum of end-to-end solutions that map customer journeys, develop new products and much more. Toluna is powered by an innovative platform, best-in-class methodologies and a community panel that is 30+ million members strong.
To complete our team and support our global growth, we are looking for a Community Manager for BR- PT.
The Community Manager's goal is to respond to members' enquiries, resolve members' problems and escalate any issues to the appropriate internal personnel and teams.
**Responsibilities**:
- Respond promptly to members' enquiries, handle them to resolve their complaints.
- Obtain and evaluate all relevant information to handle enquiries and complaints.
- Communicate and coordinate with the relevant internal departments making arrangements for the members to get a response in a timely manner and ensure the members' needs are understood and met (track and route problems and requests and document resolutions);
- Direct requests and unresolved issues to the designated resource.
- Perform thorough user

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