Field Service Team Manager
2 semanas atrás
En Alfa Laval, siempre buscamos superar los desafíos que nos proponemos. Nuestro objetivo es acelerar el éxito de nuestros clientes, empleados y el planeta, esto solo se puede lograr trabajando en equipo con personas dedicadas, curiosas y abiertas al aprendizaje. Sabemos que la curiosidad es la chispa detrás de las grandes ideas.
Como miembro de nuestro equipo, trabajarás en un entorno verdaderamente diverso e inclusivo basado en el cuidado y el empoderamiento. Vas a poder hacer la diferencia porque estarás trabajando con soluciones sostenibles que impactan en los problemas más urgentes de nuestro planeta. Vas a estar haciendo del mundo un lugar mejor.
Tu Perfil
Buscamos personas con habilidades para resolver problemas, que con una mentalidad colaborativa, estructurada y orientada a brindar servicios de alto nivel a nuestros clientes. Profesionales que brinden liderazgo al equipo de ingenieros de servicio con el fin de mantener la capacidad operativa equilibrando las necesidades del cliente, del negocio y del equipo. Tu trabajo consistirá en apoyar y coordinar a los miembros del equipo para, crear una experiencia excelente para el cliente y satisfacer las demandas del mercado de servicios.
Principales Tareas
- Coordinar y planificar servicios programados, paradas y contratos, garantizando la disponibilidad de técnicos y cumplimiento de cronogramas.
- Acompañar el desarrollo técnico y profesional del equipo de servicio, promoviendo una cultura de calidad, seguridad y orientación al cliente
- Asegurar el correcto cierre técnico y documental de los servicios realizados.
- Validar y registrar datos en los sistemas, garantizando la trazabilidad y calidad de la información.
- Monitorear y mejorar el cumplimiento de SLAs, la performance operativa y los KPIs del área.
- Coordinar con áreas clave (Supply, Order Handling, Administración, Ventas) para alinear recursos y prioridades.
- Gestionar el backlog y asegurar su cobertura de manera eficiente.
- Generar reportes de gestión y facilitar la toma de decisiones basada en datos.
- Representar al equipo frente a clientes estratégicos, fomentando relaciones de confianza y seguimiento post-servicio.
- Participar eventualmente en servicios en terreno, brindando soporte en casos críticos o de alta complejidad.
Educación y Conocimiento: Puedes ser tanto técnico como ingeniero: Mecánico y/o eléctrico con experiencia en cargos de líder o coordinador. Se requiere al menos 2 años de experiencia en cargos de líder, coordinador, etc.
¿Qué ofrecemos?
Ofrecemos un ambiente de trabajo estimulante para quienes busquen desafíos a través de los cuales obtener interesantes oportunidades de desarrollo profesional.
Si te apasionan estas tareas y te convoca nuestro propósito te invitamos a sumarte a nuestro equipo donde podrás experimentar tu crecimiento y desarrollo profesional en un excelente clima laboral.
Buenos Aires, Buenos Aires Province, Argentina 1 month ago
Buenos Aires, Buenos Aires Province, Argentina 1 week ago
Buenos Aires, Buenos Aires Province, Argentina 1 week ago
Buenos Aires, Buenos Aires Province, Argentina 1 week ago
Buenos Aires, Buenos Aires Province, Argentina 1 month ago
Buenos Aires, Buenos Aires Province, Argentina 1 week ago
Buenos Aires, Buenos Aires Province, Argentina 1 week ago
Greater Buenos Aires
$2,700.00
-
$4,000.00
1 week ago
Buenos Aires, Buenos Aires Province, Argentina 1 week ago
Buenos Aires, Buenos Aires Province, Argentina 1 week ago
Buenos Aires, Buenos Aires Province, Argentina 1 week ago
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