Delivery Manager Latam

**Infraspeak - **Dawn of a New Era**
Our vision for **intelligence**, together with an ever-ending search for **personalization**, makes **Infraspeak **a unique **Intelligent Maintenance Management Platform (IMMP)** that helps thousands of teams every day.
We make our customers' life much easier. They can do more with their current resources; they deliver what's expected from them. They reach their goals. Why? Because our platform truly reflects our motto**:_Be Source of Good Life_**
The time of software being just a repository of information is clearly over. That's why Infraspeak is not just a system of records. It's a** system of intelligence** that collects **data **and transforms it** into real actions** by using state-of-the-art technology and making it accessible to teams of all sizes.
Our **intelligent platform** works for our customers to **overcome **today's **challenges **and future-proof their operation. Yes, the future: no matter how it looks
We were proudly born in **Porto**, Portugal, **to **the **world**. We are a fast-growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.
We say that we have _limited resources_ -- we all do, right? -- but **_unlimited ambitions_**. Come help us grow and chase bigger wins
- ** We believe in meritocracy, holacracy and ownership.**:
- **We believe that only great teams can build great products -- and customers are part of our team.**:
- **We believe happiness is in the path, not at the end of it.**:
- **For us, simplicity is the ultimate sophistication -- thanks, Leo da Vinci**
**What are we building?**:
We're currently scaling our team and operations, to take our global execution to the next level and penetrate new markets, hence the increased importance of having a highly skilled project manager dedicated to complex project execution management and delivery across the EMEA region.
**What will you do?**:
As a Delivery Manager for LatAm, you will support our customers to make the best use of our and their resources to achieve the best results when adopting Infraspeak. You'll be the first point of contact on complex and large-scale project design and execution, actively collaborating with the Customer Success, Integrations, Product, and Sales teams in designing, implementing, executing, and controlling the necessary processes related to Infraspeak's platform implementation projects within the region.
You'll be responsible for implementing a delivery-awareness culture, by educating and guiding the teams on how best to follow project management best practices, for better performance, and safer and effective growth, especially in large-scale and complex environments, such as multi-entity, multi-segment, and multi-region projects.
On a day-to-day basis, you can quickly navigate from planning to operational activities, while thriving as a team player at a high-impact and worldwide-expanding project. These are the key activities and projects you'll drive in collaboration with the Head of Customer Success, the Head of Integrations, the VP of Sales, and the VP of Strategy and Operations:
- Define the scope, objectives, roles & responsibilities of projects related to Infraspeak's platform implementation on different enterprise customers, segments, and regions within LATAM
- Coordinate resource requirements, availability & allocation - both internal and third party within each project
- Prepare detailed project plans to schedule key project milestones, workstreams & activities
- Manage the delivery of each project according to its respective plan
- Track projects and provide regular reporting on project status to the project team and key stakeholders
- Manage changes and adjust project scope and schedule accordingly
- Identify and mitigate potential risks
- Build a stakeholder communication plan to assure a good relationship and communication with the customer and all project stakeholders, thus ensuring the project is delivered to their satisfaction
- Identify new opportunities (upsell or expansion) within the account.
**Who are we looking for?**:
- An experienced project manager, with some proven track record in account management, and an understanding of the startup environment and the SaaS businesses
- A good time manager, who has the ability to handle and coordinate multiple ongoing tasks and responsibilities
- An excellent stakeholder manager, with business & commercial capabilities
- A good communicator (both verbally and in writing), with effective stakeholder management & conflict resolution skills
- Expected language skills: fluency in English, Portuguese-PT, and Spanish; additional French or German knowledge would be a plus
- A good team player and an effective leader, who is able to motivate their project team, and has good technical skills regarding product development cycles, risk management, and problem-solving.
**What do we offer?**:
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