Agency Training Specialist

1 semana atrás

Sao Paulo, Brasil TikTok Tempo inteiro
The Agency Training Specialist supports Global Business Solutions (GBS) and is accountable for providing onboarding support and continuing education for both an internal agency team within the Global Business Solutions and external education for agencies.
**Responsibilities**:
- Deliver engaging training experiences to diverse audiences including: Internal Sales teams that work directly with agencies; External agencies who require education on TikTok advertising solutions.
- Develop and deliver continuing education programs targeted for functional efficiency and effectiveness - for both internal and external agency sales audiences - e.g.,how to effectively communicate the value of TikTok to prospects and clients.
- Create and deliver content for external-facing webinars for agencies on a range of topics from objection handling with their clients to product walk-throughs.
- Maintain a basic understanding of TikTok advertising solutions in order to be an effective educator for both internal and external audiences.
- Coordinate with marketing on external-facing materials designed for agencies in order to disseminate content - both internally and externally.
- Support with maintaining the sales internal knowledge center (that houses all of our key content).
- Learn core operations and objectives of teams within GBS.
- Establish collaborative relationships with other training partners who support other agency sales teams.
- Cultivate relationships with teams across GBS to identify learning needs and propose appropriate learning solutions.
- Work closely with cross-functional partners within Sales, Product and others to support and reinforce training related to products, processes, tools and go-to market strategies.
- Curate and centralize learning content (videos, guides, presentations, playbooks etc.) for ease of access and use by all teams.
- Lead training facilitation for team offsites, summits and org -wide events as needed.
- Evaluate need for and partner with training vendors to deliver targeted training solutions, when appropriate.
- Focus on impact measurement via training program data collection and analysis ( e.g surveys, assessments, certification, etc.)
- Support other learning projects as needed.
- 3+ years experience in digital advertising preferably in Training, Sales, Marketing, Operations or Client Solutions functions
- Expert -level knowledge of Sales function within the digital advertising landscape
- Passion for learning and people development
- Strong presentation and facilitation skills
- Experience developing training materials (e.g. presentations, videos, guides, etc.)
- Entrepreneurial, persistent, and resourceful, with the ability to learn quickly
- Exceptional interpersonal skills and ability to develop strong working relationships
- Highly collaborative spirit
- Comfortable with ambiguity
- A can-do, positive attitude and a strong desire to get things done
Nice to have
- Experience successfully navigating a fast-paced, highly ambiguous start-up environment.
- Experience in virtual training facilitation and engagement techniques
- Proficiency in learning tools and platforms (e.g. LMS, LXP and authoring tools - Captivate, Elucidat, etc)

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