Customer Support Specialist

Há 2 dias

Manaus, Brasil Kaplan Tempo inteiro

Overview Employer Industry: Education Technology Why consider this job opportunity: Salary of $19.00 per hour Flexible work/life balance with remote work options Comprehensive benefits package including health and wellness benefits starting on day 1 Generous Paid Time Off, including holidays, vacation, and additional volunteer and diversity days Tuition assistance and substantial discounts through the Gift of Knowledge Program Supportive and inclusive work environment that fosters growth and development Responsibilities Provide exceptional service via voice, chat, email, and social media platforms Document customer interactions and statuses in the CRM system Collaborate with internal teams to address customer queries and resolve issues Proactively identify and communicate suggestions for improving the customer experience Perform product tests and facilitate improvements based on customer feedback Qualifications Minimum of 1 year of experience in Customer Service, Customer Experience, or Inside Sales Outstanding written and verbal communication skills Ability to work independently in a remote environment Must satisfactorily complete required training for continued employment Preferred Qualifications Experience in upselling products and services Knowledge of customer engagement channels and processes Familiarity with CRM systems and customer relationship management #EducationTechnology #CustomerSupport #RemoteWork #CareerOpportunity #InclusiveWorkplace We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

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