Customer Support Specialist
3 semanas atrás
About the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms. Your mission Customer Support Specialists are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues. You'll join an amazing international team based in Sao Paolo, and report directly to Leandro our Support Team Leader. What you'll do: Be the principal and first touchpoint of the customer’s experience/journey Keep outstanding and detailed communication with our customers through our different channels to provide accurate and prompt support Resolve and widely communicate incidents and bugs with appropriate stakeholders Investigate and troubleshoot SaaS solutions and solve web-related issues for top-Tier customers Perform in-depth troubleshooting, including database analysis and reading system logs to solve complex support issues Understand our technologies and become product experts to help our clients Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement Requirements: 3 years experience in customer-facing in a web-based environment 2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, etc) Experience with troubleshooting, SQL, JavaScript, CSS/HTML, APIs and Mobile SDKs Ability to document technical customer issues into notes that are consumable by other users Consistent delivery on commitments - great organizational skills with exceptional follow-through and attention to detail Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers Proficiency in English (Spanish is a bonus) Nice to have: Knowledge of DV360 Knowledge of Equativ’s’ products/tools
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Customer Support Specialist
Há 2 horas
São Paulo, São Paulo, Brasil DESPARK AGENCY Tempo inteiro R$30.000 - R$60.000 por anoRole DescriptionThis is a full-time hybrid role for a Customer Support Specialist based in São Paulo, SP, with some tasks allowing for remote work. The Customer Support Specialist will be responsible for assisting clients by addressing their inquiries, resolving issues, and maintaining high levels of customer satisfaction. Daily responsibilities include...
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Customer Support Specialist
3 semanas atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the teamOur highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer Support Specialist
3 semanas atrás
São Paulo, Brasil Hitch Equity Tempo inteiroCustomer Support Specialist – Fintech SaaS (Remote)About HitchHitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...
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Customer Support Specialist
3 semanas atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer Support Specialist
2 semanas atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer support specialist
3 semanas atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer Support Specialist
3 semanas atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer Support Specialist
3 semanas atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer Support Specialist
3 semanas atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the teamOur highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
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Customer Support Specialist
3 semanas atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
