Head of Collections

2 semanas atrás

Brasília, Brasil WHIZZ Tempo inteiro

At Whizz, our mission is to revolutionize transportation for delivery drivers by delivering reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers. As we continue to grow, we're seeking a Head of Collections to lead our team and drive our company’s expansion.**Requirements**:**Responsibilities**:- Oversee daily operations of the collections and repossession teams, ensuring compliance with company policies and achievement of monthly targets.- Develop and implement effective strategies and tools to optimize collections and minimize overdue accounts.- Identify areas for process improvement, implement best practices, and provide training to foster a high-performance culture within the team.- Conduct regular reviews of overdue accounts, prioritize collection efforts, and present progress reports to senior management.- Collaborate with other departments, such as Customer Service, Operations and Legal, to resolve issues and ensure a seamless collections process.- Coordinate with external parties, including law enforcement or third-party agencies, when necessary to recover assets or resolve disputes.- Ensure compliance with U.S. regulations and industry standards related to collections.- Effectively manage the team in a remote work environment, maintaining productivity and accountability.**Requirements**:- 4+ years of experience in B2C collections, with at least 2 years in a leadership role.- Fluent in English (C1-C2 level).- Familiarity with relevant US laws, regulations, and best practices in collections.- Excellent leadership and team management skills.- Proficiency with Microsoft Office, Google Workspace and relevant collection softwares.**Working Hours**:- 40-hours per week (full-time)**Benefits**- Competitive salary with performance bonuses- Opportunities for professional and career growth.- Friendly and supportive team.- Opportunity to work at an international level.

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