L2 Merchant Support Analyst
Há 6 dias
Job Description We’re PayRetailers, and we offer cutting‑edge payment solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee’s contribution is valued. We’ve got big plans to expand into new markets and make a meaningful impact on the world of payments. Our team in Sao Paulo is looking for a new Level 2 Merchant Support Analyst. Position Overview As a Merchant Support Analyst (Level 2), you will actively support our merchants by resolving complex cases, managing technical incidents, and contributing to high‑quality operational excellence. You will be part of a multicultural and collaborative team, acting as both a technical and operational agent while creating and nurturing long‑term relationships with our customers. Job Responsibilities Manage emails, chat messages and possibly phone calls to assist merchants effectively. Provide technical Tier‑1 support and clearly document escalations to higher tiers. Identify, diagnose, and resolve incidents quickly using systematic troubleshooting. Perform continuous analysis and monitoring of company activity to detect anomalies and support stability. Communicate incidents to internal stakeholders and document each case accurately. Coordinate with interdepartmental teams (IT, engineering, payments, product) for incident resolution. Deliver proactive support using data analysis to detect trends and opportunities. Identify ticketing trends and widespread issues affecting multiple customers. Achieve monthly KPI targets and SLA compliance following internal best practices. Ensure fast resolution times and clear, merchant‑centric communication. Job Requirements Advanced Spanish & English (spoken and written). Excellent attention to detail and documentation. Working knowledge of data analysis and performance/operational metrics. Demonstrated understanding of technology environments and support workflows. Experience with VPN, Freshdesk (or similar), Postman/Insomnia, Jira, Confluence, SQL, and Microsoft SQL Server. Programming knowledge in Java, JavaScript, .NET, and PHP. Familiarity with ticketing systems and CRM platforms, managing cases efficiently. Additional Conditions On‑site presence required 3 days per week. Availability for either schedule: Wednesday – Sunday, 7 a.m. – 4 p.m. (one Sunday off per month) Saturday – Wednesday, 8 a.m. – 5 p.m. (one Sunday off per month) Job Benefits Competitive salary Opportunities to grow within a hyper‑growth company Hybrid work mode 3x2 Individual development plans Excellent work environment and collaboration Potential salary increase via flexible remuneration partner Seniority Level Entry level Employment Type Full‑time Job Function Information Technology #J-18808-Ljbffr
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L2 Merchant Support Analyst
1 semana atrás
São Paulo, São Paulo, Brasil PayRetailers Tempo inteiroJob DescriptionWe're PayRetailers, and we offer cutting-edge payment solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.We've got big plans to expand into new markets and make a meaningful impact on the world of...
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Merchant Configurations Analyst
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Merchant Support Specialist
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São Paulo, SP, Brasil beBeeOperational Tempo inteiroAbout the Role: We're looking for a dedicated professional to support our merchant growth and experience initiatives. The ideal candidate will be responsible for daily operation tasks, take part in various merchant projects, and provide communication and education to merchants on important experience issues. Key Responsibilities: Support daily operation for...
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Merchant Configurations Analyst
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São Paulo, São Paulo, Brasil Adyen Tempo inteiroThis is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture...
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Merchant Configurations Analyst
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São Paulo, São Paulo, Brasil Adyen Tempo inteiroThis is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and...
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Merchant Operation Support
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Merchant Operation Support
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São Paulo, Brasil Keeta Tempo inteiroAbout Us Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage! Job Responsibilities 1.Support daily operation for the Merchant Growth and Experience...
