Temporary Key Account Manager

Overview

Temporary Bilingual Key Account Manager (Maternity Leave) – Temporary Contract to cover a maternity leave starting November 2025 (4-6 months).

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Key Account Manager where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

• Manage sell-in and joint responsibility on sell-out with the DMs for IR partners in line with global guidelines.
• Build and foster strong relationships with IR partners (MOB/MUB) through regular follow-ups, market visits, meetings, and events such as tradeshows, Dealer Days, etc.
• Define short- and mid-term budgets for IR partners (MOB/MUB), break down and set corresponding targets on a partner level based on the given plan.
• Ensure that IR partners achieve the defined targets on a monthly and yearly basis by monitoring KPIs and creating action plans to improve results where needed.
• Support the local Merchandising team in defining seasonal assortments for IR partners (MOB/MUB) by providing feedback on customer/market needs.
• Provide feedback to Global Teams via the Sales Director on customer/market cluster needs, initiatives/tools, and propose any other improvement ideas.
• Carry out monthly inventory analysis as Sell Out, KPIs and ensure feedback on results during the monthly business review to support commercial strategies with other departments (Merchandising, Planning, Marketing & Training).
• Present semestral and yearly Business Reviews for each account.
• Create store checklists during market visits and share with related areas and the Partner for follow-up.
• Support credit management to ensure payment terms are fulfilled according to contracts and keep accounts receivable up to date.

• 3-5 years of experience in a similar role.
• Willingness to travel (up to 40% of working time).
• Advanced English & Portuguese.
• Extensive Account Management and B2B experience.
• Strong lateral management, motivating and influencing skills.
• Advanced numeracy, literacy, and verbal communication skills.
• Excellent organizational and analytical skills.

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, Swarovski designs, manufactures and sells crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and home accessories. The Swarovski Group has a global reach with approximately 2,400 stores and 6,700 points of sale in around 140 countries and employs more than 18,000 people. A commitment to sustainability, diversity, inclusion and self-expression underpins our heritage and operations.

Equal Employment Opportunity: Swarovski is an equal opportunity employer. We are committed to creating a workplace where people feel involved, respected, valued, connected, and heard. All employment decisions are based on merit, competence, performance and business needs, without discrimination. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law.

• Not Applicable

• Full-time

• Sales and Business Development

• Design Services
• Retail Luxury Goods and Jewelry
• Retail