Field Service Technician

1 semana atrás

Campinas, Brasil Marel Tempo inteiro
**About the job**
The Field Service Engineer / Technician (FSE) is the front-line service representative and is responsible for fulfilling the customer’s expectations during field service activities, and will ensure:
- Excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress;
- Priorities are set in accordance with the needs of the company and the customer;
- That in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company’s processes to ensure the right support to the customer.
**Main responsibilities**:
- Secure a meeting with the customer upon arrival onsite and receive briefing from the customer, prepare and execute the work as agreed with the customer;
- Manage the customer experience;
- Identify sales and service opportunities;
- Technical reporting;
- Debrief customer on work done and performance of the machine;
- Report on quality issues and non-conformity (NCR).
**Requirements**:
- Degree in Mechanical, Electrical and/or Software engineering or Technical degree preferred from a technical college, or similar knowledge level;
- Excellent written and spoken English;
- Strong communicator with analytical skill and the ability to work under pressure;
- Experience in field service in an equipment/software manufacturing environment preferred.
**We offer**
In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Marel’s core values are: Unity, Innovation and Excellence.
LI-JL1
LI-Remote

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