Customer Support Analyst
2 semanas atrás
**Are you proud of what you did today? Our Customer Support Analysts are.**To further strengthen our Regional Service Business Team in Brasil we are looking forward meeting you as our new **Customer Support Analyst - based in Campinas.**Like a Customer Support Analyst (CSA) serves as the key customer representative and point of contact for customer inquiries and requests. The main responsibility is to provide best-in-class customer service from the point of initial contact until the successful fulfillment of the customer’s request. The CSA should also proactively work to provide and promote service solutions and spare parts to the customers.On a daily basis, you will:- Receive and process customer requests for service and spare parts- Close dialogue with the customer to understand needs and urgency of requests- Actively promote solutions to customers- Gather information, prepare and communicate quotations for service solutions and spare parts- Answer the request when possible, and when needed direct the request to the right function in Marel,- Create and update case and work ordersYou will work in a team with experienced coworkers in Latam, Europe, and EUA.During this journey, Customer Support Analyst will be the voice of Customers inside our company, to give Customers a fast first level of solution in a critical journey.To become the ultimate specialist, capable of performing with customers, we also schedule time for:- Training to prepare you for the next Customer (s) and reporting on completed projects.- Regular meetings with your manager and the team.- Regular meetings with your Key Internal clients of Marel**Who are we?**We are an international team of people for whom passion isn’t just a buzzword. We have an important goal -to create a world where quality food is produced sustainably and affordably -and we’re excited to make it happen. As world leaders in advanced food processing solutions, we’re in the unique position to transform the future of food and make a real impact -but we need individuals with diverse perspectives and skill to get there.**What kind of a person are you?**You are passionate about dynamic processes, ability to set priorities constantly, enjoy with numbers and have a real service attitude.You are independent, flexible and stress resilient. Furthermore, you like to work hands-on and have an analytical mind and strong problem-solving skills.To be successful as a **Customer Support Analyst**:- Have a Technical, bachelor’s degree in administration business or similar areas.- Knowledge of Invoice billing and payment order- Have an advanced command of the English language.- Microsoft intermediate package.**What’s in it for you?**There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel.You can expect:- Recognition for your achievements- Clear objectives and realistic demands- An environment of trust and respect- Opportunities to build your knowledge- Space to explore, fail and learn.**Interested?****Marel is committed to be an Equal Opportunity Employer**LI-DG1LI-JL1LI-Hybrid
-
Customer Support Analyst
2 semanas atrás
Campinas, Brasil Marel Tempo inteiro**Are you proud of what you did today?Our Customer Support Analysts are.**To further strengthen our Regional Service Business Team in Brasil we are looking forward meeting you as our new **Customer Support Analyst - based in Campinas.**Like a Customer Support Analyst (CSA) serves as the key customer representative and point of contact for customer inquiries...
-
Customer Support Analyst
2 semanas atrás
Campinas, Brasil Marel Tempo inteiro**Are you proud of what you did today? Our Customer Support Analysts are.** To further strengthen our Regional Service Business Team in Brasil we are looking forward meeting you as our new **Customer Support Analyst - based in Campinas.** Like a Customer Support Analyst (CSA) serves as the key customer representative and point of contact for customer...
-
Sales Support Analyst
2 semanas atrás
Campinas, Brasil Maja-Maschinenfabrik Tempo inteiroThe Sales Support Analyst is part of Sales Operations organization within region Latin America, being the linking pin between sales orders from the region and order execution within Order Engineering, Supply Chain and Installation, reporting to the Regional Sales Support Manager.The Sales Support Analyst takes an active part in implementing a common...
-
Customer Success Analyst
2 semanas atrás
Campinas, Brasil ZF Group Tempo inteiroReq ID 83080 | Campinas, Brazil, ZF Automotive Brasil Ltda. Job Description Sobre o time: O Analista de Customer Success será responsável por garantir a melhor experiência do cliente durante todo o ciclo do contrato, atuando como ponto de contato principal para clientes de soluções telemáticas. Este profissional terá papel estratégico na retenção...
-
Sr. Technical Customer Success Analyst
Há 3 dias
Campinas, Brasil Cai Software, Llc Tempo inteiroTitle: Sr.Customer Support AnalystBusiness Unit: Graphic CommunicationsLocation: Brazil, RemoteGraphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries.Graphic Communications's integrated and automated software offerings and point solutions are designed to...
-
Customer Success Analyst
2 semanas atrás
Campinas, Brasil ZF Friedrichshafen AG Tempo inteiroCampinas, São Paulo, BR, Sobre o time: O Analista de Customer Success será responsável por garantir a melhor experiência do cliente durante todo o ciclo do contrato, atuando como ponto de contato principal para clientes de soluções telemáticas. Este profissional terá papel estratégico na retenção de clientes, assegurando níveis de churn abaixo...
-
Customer Support Manager LATAM
Há 5 dias
Greater Campinas, Brasil Acceleronix Tempo inteiroAbout AcceleronixThe Internet of Things (IoT) is transforming our world—making it safer, more sustainable, and smarter. As a Quectel company, Acceleronix empowers customers to succeed in their IoT projects by turning innovative ideas into impactful, real-world solutions.At Acceleronix, our customers' and employees' groundbreaking ideas drive everything we...
-
Bilingual Customer Support Specialist
2 semanas atrás
Campinas, Brasil GoTo Tempo inteiro**Where you’ll work**: São Paulo, Brazil (remote)**Customer Care and Success at GoTo**At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate to...
-
Bilingual Customer Support Specialist
2 semanas atrás
Campinas, Brasil Goto Tempo inteiro**Where you'll work**: São Paulo, Brazil (remote)**Customer Care and Success at GoTo**At GoTo, we're passionate about making IT easy for everyone.We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond.Our basic mantra is to simplify to automate and automate to...
-
Customer Service Pl Analyst
Há 4 dias
Campinas, Brasil UPL ltd Tempo inteiro**Customer Service Pl Analyst**:Job Id: 4655City:Campinas, São Paulo, BrazilDepartment: Customer ServiceFunction: SCMEmployee Type: Permanent Full TimeSeniority Level: Mid-Senior levelDescription:LOCAL: Campinas, SPOBJETIVO DA POSIÇÃO: Gestão e análise crítica da carteira de pedidos de suas unidades de atendimento, com o objetivo de viabilizar os...
