Customer Support Analyst

Há 6 dias

Campinas, Brasil Marel Tempo inteiro
**Are you proud of what you did today? Our Customer Support Analysts are.**
To further strengthen our Regional Service Business Team in Brasil we are looking forward meeting you as our new **Customer Support Analyst - based in Campinas.**
Like a Customer Support Analyst (CSA) serves as the key customer representative and point of contact for customer inquiries and requests. The main responsibility is to provide best-in-class customer service from the point of initial contact until the successful fulfillment of the customer’s request. The CSA should also proactively work to provide and promote service solutions and spare parts to the customers.
On a daily basis, you will:
- Receive and process customer requests for service and spare parts
- Close dialogue with the customer to understand needs and urgency of requests
- Actively promote solutions to customers
- Gather information, prepare and communicate quotations for service solutions and spare parts
- Answer the request when possible, and when needed direct the request to the right function in Marel,
- Create and update case and work orders
You will work in a team with experienced coworkers in Latam, Europe, and EUA.
During this journey, Customer Support Analyst will be the voice of Customers inside our company, to give Customers a fast first level of solution in a critical journey.
To become the ultimate specialist, capable of performing with customers, we also schedule time for:
- Training to prepare you for the next Customer (s) and reporting on completed projects.
- Regular meetings with your manager and the team.
- Regular meetings with your Key Internal clients of Marel
**Who are we?**
We are an international team of people for whom passion isn’t just a buzzword. We have an important goal -to create a world where quality food is produced sustainably and affordably -and we’re excited to make it happen. As world leaders in advanced food processing solutions, we’re in the unique position to transform the future of food and make a real impact -but we need individuals with diverse perspectives and skill to get there.
**What kind of a person are you?**
You are passionate about dynamic processes, ability to set priorities constantly, enjoy with numbers and have a real service attitude.
You are independent, flexible and stress resilient. Furthermore, you like to work hands-on and have an analytical mind and strong problem-solving skills.
To be successful as a **Customer Support Analyst**:
- Have a Technical, bachelor’s degree in administration business or similar areas.
- Knowledge of Invoice billing and payment order
- Have an advanced command of the English language.
- Microsoft intermediate package.
**What’s in it for you?**
There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel.
You can expect:
- Recognition for your achievements
- Clear objectives and realistic demands
- An environment of trust and respect
- Opportunities to build your knowledge
- Space to explore, fail and learn.
**Interested?**
**Marel is committed to be an Equal Opportunity Employer**
LI-DG1
LI-JL1
LI-Hybrid

  • Support Analyst

    3 semanas atrás

    Campinas, São Paulo, Brasil Ci&T Tempo inteiro

    We partner with the world's most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock...

  • Sales Support Analyst

    Há 7 dias

    Campinas, Brasil MAJA-Maschinenfabrik Tempo inteiro

    The Sales Support Analyst is part of Sales Operations organization within region Latin America, being the linking pin between sales orders from the region and order execution within Order Engineering, Supply Chain and Installation, reporting to the Regional Sales Support Manager. The Sales Support Analyst takes an active part in implementing a common...

  • Customer Support Specialist

    3 semanas atrás

    Campinas, Brasil Trimble Inc. Tempo inteiro

    Join to apply for the Customer Support Specialist role at Trimble Inc. Join to apply for the Customer Support Specialist role at Trimble Inc. Get AI-powered advice on this job and more exclusive features. Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email. Maintain...

  • Jr Customer Service Analyst

    2 semanas atrás

    Campinas, Brasil UPL ltd Tempo inteiro

    **Jr Customer Service Analyst**:- Job Id: 10126- City: Campinas, São Paulo, Brazil- Department: Customer Service- Function: SCM- Employee Type: Permanent Full Time- Seniority Level: Mid-Senior level- Description:- Analista de Customer Service Jr

  • Bilingual Customer Support Specialist

    1 semana atrás

    Campinas, Brasil GoTo Tempo inteiro

    **Where you’ll work**: São Paulo, Brazil (remote) **Customer Care and Success at GoTo** At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate...

  • Bilingual Customer Support Specialist

    Há 7 dias

    Campinas, Brasil GoTo Tempo inteiro

    **Where you’ll work**: São Paulo, Brazil (remote)**Customer Care and Success at GoTo**At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate to...

  • Support Analyst

    Há 6 horas

    Campinas, Brasil AB InBev Tempo inteiro

    Join to apply for the Support Analyst role at AB InBev About ABI Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital...

  • Customer Success Analyst

    3 semanas atrás

    Campinas, São Paulo, Brasil Oxitec Tempo inteiro

    Job Title: Customer Success AnalystReporting to: Customer Success CoordinatorLocation: Sao Paulo, BrazilDirect Reports (number and roles): n/aContract Type: PermAbout UsWe are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that transmit diseases and...

  • Customer Support Manager

    3 semanas atrás

    Campinas, São Paulo, Brasil Soreto Tempo inteiro

    The Customer Support Manager must lead a support team caring by the marketing campaigns and their performance.The person should be able to interact with an international team based on London. One of the ones responsibility is to gather the needs and issues and act on it by creating tasks to the team and act hands on when necessary.Also, this position wants...

  • Customer Success Analyst III

    3 semanas atrás

    Campinas, Brasil Oxitec Tempo inteiro

    Overview Job Title: Customer Success Analyst III Reporting to: Customer Success Manager Location: Campinas, SP, Brazil About Us We are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that transmit diseases and destroy crops. We do this work to...