Seller operation

3 semanas atrás

São Paulo, São Paulo, Brasil Transsion Tempo inteiro
Job Title

Seller Operation

Company : Transsion

Responsibilities
  1. Merchant Collaboration Development and Relationship Management
    • Serve as the primary point of contact for assigned merchants, building trust through proactive communication.
    • Understand merchant KPIs (GMV targets, AOV, conversion rates) and align agency resources to support goal achievement.
    • Collaborate with merchants to co-develop growth strategies tailored to their brand voice and audience.
    • Manage relationship with TikTok team and resolve escalations promptly (e.g., account suspensions, payment delays, policy violations) by liaising with TikTok's merchant support team and internal stakeholders.
  2. Operational Process Management
    • Streamline merchant onboarding and day-to-day operations by documenting SOPs (Standard Operating Procedures) for account setup, content approval, ad account linking, and performance review.
    • Manage merchant support and ensure timely resolution.
    • Coordinate with cross-functional teams to align merchant needs with agency capabilities.
  3. Performance Coaching & Growth Optimization
    • Track and report on key merchant health metrics: GMV, order volume, etc to identify growth bottlenecks and provide solutions to ensure continuous improvement.
    • Provide actionable insights and coaching: train merchants on content best practices, advertising optimization, and product listing improvements.
    • Drive merchant upsell/cross-sell opportunities by leveraging platforms and agency's resources.
    • Build and maintain dashboards to visualize merchant performance trends and flag underperforming accounts periodically.
    • Generate weekly/monthly operational reports for internal leadership, highlighting positive and negative points, challenges, and improvement plans.
  4. Market Insights & Feedback Loop
    • Collect and synthesize merchant feedback on platform pain points and share with TikTok's product/operations teams to influence platform improvements.
    • Monitor industry trends (e.g., emerging content formats, consumer behavior shifts) and share actionable reports with merchants to keep them ahead of competitors.
Qualifications Education & Experience
  • Bachelor's degree in Business Administration, Marketing, E-commerce, or related field.
  • 5+ years of experience in merchant BD, account management, or e-commerce operations, preferably within TikTok Shop, Amazon, or similar social commerce platforms.
  • Familiar with e-commerce operations workflows.
  • Exceptional communication and relationship-building skills, with the ability to influence merchants and internal stakeholders.
  • Strong ownership with analytical mindset on data-driven decision-making.
  • Adaptability to fast-paced environments; ability to manage multiple priorities (merchants, projects, deadlines).
  • Fluent in English speaking and writing.
Employment Details
  • Employment type : Full-time
  • Seniority level : Not Applicable
  • Industries : Retail and Telecommunications

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