Head of Seller Services Brazil, Latam 3P

4 semanas atrás

São Paulo, Brasil Amazon Tempo inteiro

Head of Seller Services Brazil, Latam 3PAmazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. As we continue to expand our presence in Latin America, we need leaders who can drive strategic growth while delivering exceptional value to our customers. Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's Latin American Marketplace team We are seeking a talented Head of Seller Services for our Brazil marketplace to help shape the future of e-commerce in one of our fastest-growing regions. In this role, you will Lead the overall marketplace seller strategy and operations, driving growth through seller acquisition, retention, and optimization of the seller experience Build and manage a high-performing seller services team encompassing onboarding, account management, and support functions Establish and track key performance metrics (KPIs) for seller success while developing programs to improve seller satisfaction and performance Partner with product, marketing, and other cross-functional teams to enhance the seller experience and drive platform growth Oversee seller communication strategy and develop educational resources, training programs, and support documentation Manage escalations and strategic seller relationships while ensuring compliance with marketplace standards and regulations Key responsibilities include: Strategic Planning & Execution: Define and implement 1-3 year strategic objectives, create scalable mechanisms for process improvement, and drive cross-functional alignment with organizational strategy Team Leadership & Development: Build and develop high-performing teams, create empowering environments for independent decision-making, and mentor leaders in strategic thinking and operational excellence Operational Excellence: Design and implement audit mechanisms for customer experience and quality, drive efficient resource allocation across teams and initiatives, and develop scalable solutions for complex operational challenges Basic Qualifications Bachelor's degree in Business, Economics, or related field; MBA preferred Relevant experience in marketplace, e-commerce, or related digital platforms People management experience, including leading large teams and managing managers Proven track record of driving business growth and operational excellence at scale ($500M+ business impact) Preferred Qualifications Strong analytical and strategic thinking skills with experience in data-driven decision making Excellence in cross-functional leadership and executive stakeholder management Experience in global marketplace operations or similar two-sided platform businesses Track record of building and scaling seller-focused teams and programs Deep understanding of e-commerce metrics, seller economics, and marketplace dynamics International business experience and understanding of multiple market dynamics Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. #J-18808-Ljbffr

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