Digital Product Ops Manager

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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking payments to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a varied community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. It begins with a Card Member using their American Express Card at one of our millions of Merchants around the world—the rest is up to us Working for American Express will improve your brand enriching your experience and benefits.

The Network and Acquirer Solutions (NAS) team is at the heart of American Express—powering millions of transactions through our global payments processing network, which we develop and grow. NAS represents an outstanding opportunity within American Express. We work across almost every business unit within the organization as well as establish relationships with external partners, providers, and key industry representatives. We are known to be intellectually curious and problem solvers as we take on the most imperative initiatives facing the payments industry today like securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your abilities, experience, industry skills, while giving you the chance to be part of driving business growth and helping deliver on our brand promise of trust, security, and service.

As a Manager of Digital Product Operations, in the Network Partner and Product Enablement team, you will be responsible for the onboarding and certifying of new & existing customers to AMEX Payment products. (e.g. EMV Chip Processing, 3D Secure, Quick Response Code, Mobile/Digital Wallets, Click to Pay). This entails connecting AMEX's Merchants, Processors and Network Partners to validate their authorization and clearing messages to ensure they follow the AMEX specifications. The successful candidate will also provide needed overviews to AXP NAS network products, capabilities and policies to external and internal customers which help our partners benefit from our product suite to grow their business

Responsibilities

• Performing certification projects related to the certification of, authorisation and financial settlement messages that support new and existing payment products such as but not limited to: EMV Chip Processing, 3D Secure, Quick Response Code, Mobile Wallets and Click to Pay.
  
• Develop and maintain relationships with multiple internal customers, to ensure a proactive understanding of the certification and deployment process.
  
• Collaboration without authority to influence internal partners.
  
• Support and provide consultancy to our external customers about our certification processes and tools.
  
• Support the upgrade of our tools, processes, and documentation whenever changes are required by regulation, new product launches, and developments in the industry.
  
• Ensure efficient process controls, and governance
  

Qualifications & Attributes

• Knowledge of payment / card industry technology. Preferred knowledge of American Express Network products, Authorizations/Submission processing, validation, and connectivity methods.
  
• Can readily understand Payments related Authorisation & Settlements specifications, decipher the contents and use that knowledge to validate test results. Can independently identify root causes that can arise during certification & resolve them.
  
• Strong analytical & problem-solving skills with an ability to interpret trends and assist in resolving issues.
  
• Positive relationship management and collaboration skills to influence without authority, both internally and externally, across multiple international territories, and with different cultural considerations.
  
• Flexibility and resilience to operate within a fast paced and dynamic environment and prioritise multiple projects simultaneously
  
• Must be able to communicate effectively with external business partners and internal teams. Proven oral and written communication skills. Preference in English, Spanish, and Portuguese.
  
• Ability to recognize opportunities for process improvements and to lead taking them forward.
  
• Self-motivated, with growth mindset, and results driven oriented. Must have the ability to work without supervision in a matrix organization, demonstrating strong teamwork.
  

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking payments to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a varied community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. It begins with a Card Member using their American Express Card at one of our millions of Merchants around the world—the rest is up to us Working for American Express will improve your brand enriching your experience and benefits.

The Network and Acquirer Solutions (NAS) team is at the heart of American Express—powering millions of transactions through our global payments processing network, which we develop and grow. NAS represents an outstanding opportunity within American Express. We work across almost every business unit within the organization as well as establish relationships with external partners, providers, and key industry representatives. We are known to be intellectually curious and problem solvers as we take on the most imperative initiatives facing the payments industry today like securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your abilities, experience, industry skills, while giving you the chance to be part of driving business growth and helping deliver on our brand promise of trust, security, and service.

As a Manager of Digital Product Operations, in the Network Partner and Product Enablement team, you will be responsible for the onboarding and certifying of new & existing customers to AMEX Payment products. (e.g. EMV Chip Processing, 3D Secure, Quick Response Code, Mobile/Digital Wallets, Click to Pay). This entails connecting AMEX's Merchants, Processors and Network Partners to validate their authorization and clearing messages to ensure they follow the AMEX specifications. The successful candidate will also provide needed overviews to AXP NAS network products, capabilities and policies to external and internal customers which help our partners benefit from our product suite to grow their business

Responsibilities

• Performing certification projects related to the certification of, authorisation and financial settlement messages that support new and existing payment products such as but not limited to: EMV Chip Processing, 3D Secure, Quick Response Code, Mobile Wallets and Click to Pay.
  
• Develop and maintain relationships with multiple internal customers, to ensure a proactive understanding of the certification and deployment process.
  
• Collaboration without authority to influence internal partners.
  
• Support and provide consultancy to our external customers about our certification processes and tools.
  
• Support the upgrade of our tools, processes, and documentation whenever changes are required by regulation, new product launches, and developments in the industry.
  
• Ensure efficient process controls, and governance
  

Qualifications & Attributes

• Knowledge of payment / card industry technology. Preferred knowledge of American Express Network products, Authorizations/Submission processing, validation, and connectivity methods.
  
• Can readily understand Payments related Authorisation & Settlements specifications, decipher the contents and use that knowledge to validate test results. Can independently identify root causes that can arise during certification & resolve them.
  
• Strong analytical & problem-solving skills with an ability to interpret trends and assist in resolving issues.
  
• Positive relationship management and collaboration skills to influence without authority, both internally and externally, across multiple international territories, and with different cultural considerations.
  
• Flexibility and resilience to operate within a fast paced and dynamic environment and prioritise multiple projects simultaneously
  
• Must be able to communicate effectively with external business partners and internal teams. Proven oral and written communication skills. Preference in English, Spanish, and Portuguese.
  
• Ability to recognize opportunities for process improvements and to lead taking them forward.
  
• Self-motivated, with growth mindset, and results driven oriented. Must have the ability to work without supervision in a matrix organization, demonstrating strong teamwork.
  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other

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