FBA FC Operations Program Manager, FBA

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth\'s Best Employer'. We are looking for a Program Manager to support FBA (Fulfillment By Amazon) Brazil. This position will be based at an Amazon FC and will support the FBA team to manage its operations. The PM will work closely with various stakeholders (Operations, S&OP, Program, Sales, Operations, Transportation, Legal, etc) to drive strategic and tactical initiatives to improve FBA operations, including Inbound, Outbound and Inventory Management. The role focuses on cross-team process improvements, identifying opportunities, mapping processes and proposing optimizations, as well as managing daily operations. He/She will build and own metrics and reports and review performance metrics, acting as the bridge between FC operations and Business teams.

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's Brazil team Amazon strives to be Earth\'s most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on Amazon. Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.

Key responsibilities

The key responsibilities for this role include the following:

• Act as the link between FC Operations and FBA Business teams
• Identify gaps, pain points and opportunities in existing processes and propose improvements
• Dive Deep on issues to differentiate isolated issues from structural ones
• Own metrics and reports, and monitor key metrics and initiative impact
• Be creative to create solutions that address pain points/opportunities and improve Seller Experience
• Calculate impact/potential of ideas and pain points, making it tangible
• Influence and support Product teams (Latam and global) on Roadmap prioritization
• Suggest/create programmatic solutions and initiatives while building business cases for Product teams
• Anticipate bottlenecks, provide escalation management, make trade-offs and balance business needs versus technical constraints

About the team

FBA is one key team in Amazon Brazil. We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) — from collecting their products to delivering them to customers and handling returns. In FBA, we have several teams that manage SX and operations in this business model. Fulfillment Operations is one of the teams and we manage the whole inventory once it\'s received in the FC: inventory management, removals, customer returns, reimbursements and operational processes. We are a data-driven team that owns metrics tracking and evolution, maps gaps and implements improvements to impact our sellers and customers.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of cross-functional experience with tech and non-tech teams
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Bachelor\'s degree
• Advanced knowledge of Excel (Pivot Tables, VLookup) and SQL
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• 3+ years of driving end-to-end delivery and communicating results to senior leadership
• 3+ years of driving process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, program management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please consider requesting accommodations for the hiring process. If the country/region you are applying in isn\'t listed, please contact your Recruiting Partner.