Community Associate

Community Associate role at WeWork

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re leading it as a global community. Our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About The Opportunity

As a Community Associate, you will be the primary point of contact for the Community and act as the “face” of WeWork. You will report to your building to support the Community Management team. Your work will include the duties listed below and help WeWork achieve its goals.

• Build a welcoming and collaborative community environment amongst our members through events and building relationships between members.
• Ensure that your building is fully operational and processes are running efficiently.
• Drive growth and promotion of WeWork-provided service offerings.
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
• All of this while illustrating WeWork’s core values and working towards achieving our mission.

In This Role Front Desk Management

• Cover the front desk during the building’s set business hours and be an on-site point of contact, located on the member floor or at the Community Bar.
• Greet members and guests with a warm and welcoming demeanor.
• Ensure all visiting guests sign in according to WeWork policy (Welkio iPad).
• Learn the names of members and guests to build relationships and foster community.
• Anticipate member and guest needs to enhance and personalize their experience.
• Keep building-specific forms up to date (pet forms, filming requests, bike room requests, etc.).
• Maintain a clean and organized front desk.
• Notify members of food deliveries and couriers.
• Answer questions related to the building, policies, procedures, and community etiquette.

Events And Membership Engagement

• Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
• Celebrate members’ successes and milestones through gifts and notes.
• Distribute information to promote events, including weekly event posters and individual event posters.
• Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc.).
• Input notes into the system about members (e.g., Kube or equivalent).
• Identify opportunities to connect members with each other.
• Know and recommend local services such as restaurants, delivery, catering options, and other relevant resources.
• Be active on the WeWork member network to engage members.
• Know and explain WeWork policies and procedures and communicate updates to members on building issues.
• Ensure music levels and activations are appropriate to the daypart and occasion.
• Write and send broadcasts related to building updates.

Building Operations And Management

• Receive, process, sort, and organize all mail.
• Locate and issue posts via the regional system to members upon request.
• Keep the mailroom organized and clean.
• Handle unidentified mail and former member mail after 30 days of no pickup.
• Ensure courier parcels have correct details for scheduled pickups.
• Investigate, escalate, and resolve misplaced packages.
• Know and explain WeWork policies around mail and mailroom.
• Track, audit, and organize keys collected and distributed.
• Manage keycard stock and request new inventory as needed.
• Collect keys and key cards upon move-out.
• Review location and how to use emergency equipment.
• Provide support for an automated coffee machine for guests and members.

About You

We’d love to hear from you if you meet the qualifications below:

• College graduate with a four-year degree preferred, but not required.
• Customer service and/or sales experience a plus.
• Strong verbal and written communication skills.
• Outstanding interpersonal and multitasking abilities.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for entrepreneurial communities.
• Understanding of WeWork’s mission and values.
• Proficient in basic computer skills.

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. You will be part of a community that embraces and inspires you—because together we can achieve more. We challenge ideas and explore new ways of getting things done. You will be part of a team where your unique perspectives are celebrated.

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