Senior Client Advocate
Há 2 dias
About a Customer Success Role This role requires someone passionate about building relationships, ensuring client satisfaction, and driving results. The customer success professional will serve as the primary point of contact for clients, ensuring they see maximum value from services and continue to grow with our company. This role involves exceptional communication skills, a strong command of English, and a proactive approach to client engagement. Key responsibilities include: Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience. Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns. Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses. Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges. Training & Education: Educate clients on best practices for using our Marketing Ninjas Lead Engine. Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements. Collaboration: Work closely with our sales, marketing, and fulfillment teams using tools like Slack and ClickUp to ensure a seamless client experience. Requirements for this role include: Experience: 2+ years in a customer success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries). Communication Skills:Fluent English speaker with excellent written and verbal communication skills. Tech-Savvy:Experience using tools like GoHighLevel, Slack, and ClickUp (or similar CRM and project management tools). Problem-Solving: Ability to think critically and proactively address client concerns. Results-Driven: Passionate about helping clients succeed and achieving high retention rates. Organized & Detail-Oriented: Ability to manage multiple clients and tasks efficiently. Benefits of this role include: Work with a mission-driven team that operates with integrity and excellence. Remote work flexibility – work from anywhere. Opportunities for growth in a fast-paced environment. Competitive compensation package.
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Senior Client Strategist
Há 3 dias
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