Applications Service Manager

Há 2 dias


Rio de Janeiro, Rio de Janeiro, Brasil British American Tobacco Tempo inteiro
**BAT is evolving at pace into a global multi-category business on a mission to decrease the health impact of our industry**
**To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey**
**British American Tobacco Brazil has an exciting opportunity for an Application Services Manager in Rio de Janeiro**
**Your key responsibilities will include**:
- Responsible for supervising the performance of suppliers who provide IT services to the organization. They ensure that the services meet the required service levels as per the ITIL (Information Technology Infrastructure Library) standards and the terms defined in the commercial contracts.
- Maintaining strong working relationships with partners, as well as 3rd party suppliers, is a critical aspect of the role. The Service Manager collaborates with various teams to understand their service requirements and align the services accordingly.
- Conducts regular service reviews to assess the performance of IT services and ensure they meet the encouraged service levels. They supervise key performance indicators (critical metrics) to identify trends and areas for improvement.
- Providing input to and/or assist in ensuring compliance with agreed standard methodologies, preparing
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