Carrier Manager

C.H. Robinson is looking for a Carrier Manager in São Paulo. In this role you will have a direct impact on strengthening our carrier network and ensuring seamless transportation solutions across multiple countries. Your work will drive operational excellence and enhance customer satisfaction by building strong partnerships and optimizing carrier performance. You’ll leverage your expertise to deliver cost‑effective solutions while maintaining service quality and compliance. Fluency in Portuguese, Spanish, and English is essential for success in this dynamic, multi‑country environment. This position requires on‑site engagement three days a week for collaboration and creativity, with the flexibility to work remotely two days a week, striking a balance between teamwork and autonomy. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following: Collaborate to create performance improvement plans to carrier and track improvement to plan Work to continuously improve carrier management processes Manage carrier rates, lane bids and maintain master rate file Responsible for rate and invoice exception management in conjunction with the internal customer account team Publish and interpret carrier scorecards and service metrics Work directly with customer on large RFP exercises Act as carrier escalation point to assist with the resolution of any open issues May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required Bachelor’s degree from an accredited college or university Solid professional experience Strong communication skills in Portuguese, English and Spanish Preferred Professional experience in procurement, carrier sales, transportation, logistics, and/or supply chain Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability Strong root cause and analytical skills Strong negotiation and conflict resolution skills Demonstrated ability to communicate with various levels within customer organization (both written and verbal) Ability to identify, understand and execute based on market trends and pricing strategies Proficient in Microsoft Office Suite Values a diverse and inclusive work environment Candidate Safety Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process. Benefits Your total well‑being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits: Private Medical Insurance Dental Insurance Life Insurance Paid Time Off to Volunteer in Your Community Meal/Food Vouchers Daycare Allowances Child Birth Credit Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. #J-18808-Ljbffr