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DESCRIPTION

We're seeking a dynamic Commercial Carrier Network Manager to optimize our transportation network and carrier partnerships. This strategic role combines analytical expertise with relationship management to enhance our delivery operations across multiple regions. As Commercial Carrier Network Manager, you'll drive network efficiency through data-driven decision making and strong stakeholder collaboration. You'll work closely with internal teams, including Network Losses and S&OP, while managing relationships with 3P Carriers to ensure optimal network performance.

Key job responsibilities
- Lead carrier management and network optimization strategies, including capacity planning and performance tracking
- Build and maintain strong relationships with internal stakeholders and 3P Carriers
- Manage carrier share distribution and analyze network impact across regions
- Develop and implement loss reduction strategies, particularly focusing on DNR and package return management
- Drive peak season readiness initiatives and process improvements
- Create comprehensive analytics solutions and dashboards for performance tracking
- Establish effective communication protocols with carriers and internal teams
- Support the launch of new programs such as Direct Fulfillment, Heavy and Bulk, Vendor Flex, etc
- Conduct multi-regional analysis of carrier performance and network efficiency
- Lead strategic initiatives through cross-organizational influence
- Optimize cost efficiency while maintaining service quality standards

A day in the life
Network Performance Monitoring & Analysis:

- Monitor daily network performance metrics
- Analyze carrier capacity utilization
- Identify network bottlenecks
- Deep dive into performance anomalies

Strategic Projects & Optimization
- Develop network optimization models
- Create capacity planning tools
- Optimize carrier share distribution

Stakeholder Collaboration
- Daily stand-ups with Carrier Managers
- Weekly reviews with S&OP team
- Regular alignment with Network Loss Prevention
- Carrier performance review meetings
- Cross-functional project meetings
- Technical solution design sessions

Analysis & Recommendations (15% of time)
- Prepare data-driven recommendations
- Document technical solutions
- Create presentation materials
- Develop implementation plans
- Build business cases for improvements

About the team
Key Stakeholder Interactions:
Internal Teams:

- Carrier Managers - collaborate on WBRs, MBRs and carriers' performance discussions
- Network Loss and Loss Prevention Teams - Collaborate on loss/damage reduction strategies, DNR investigations, Charge Back, etc
- Transportation Operations - Daily alignment on carrier performance and operational issues
- S&OP Team to discuss forecast and capacity
- Business teams to new programs implementation
- Last Mile Operations - Coordinate on delivery experience improvements
- Finance Team - Regular reviews of cost performance and budget alignment
- Customer Service - Address escalated delivery issues and pattern recognition
- Regional Operations Teams - Support local transportation needs and challenges

External Partners:

- 3P Carriers - Regular performance reviews and improvement discussions
- Carrier Operations Teams - Daily operational alignment and issue resolution

BASIC QUALIFICATIONS
- Experience in complex problem solving, and working in a tight schedule environment
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree

PREFERRED QUALIFICATIONS
- Experience defining and executing program requirements
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field