Customer Support Agent

2 semanas atrás

São Paulo, Brasil Pacifica Continental Tempo inteiro

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.
This is an onsite position.

Key Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
  • Direct unresolved requests and issues to internal departments and follow up to ensure resolution
  • Update our internal databases with information and record inquiries, comments and complaints
  • Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements

  • Fluency in Portuguese
  • Fluency in English (verbal and written)
  • Experience as a Customer Support Agent or similar CS role is appreciated
  • Familiarity with our industry is a plus
  • Customer-oriented approach with excellent communication and problem-solving skills
  • Ability to multitask, prioritize, and manage time effectively
  • Flexibility to work on shift rotation 24/7

Our employees are our most important asset, and that's reflected in the way we treat our people

We are proud to offer a variety of benefits to support our team, including:

  • A friendly and modern working environment
  • Career opportunities within a fast-paced environment
  • Competitive remuneration package
  • Outstanding health care medical plan

If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.

Are you ok with an onsite position in Itaim Bibi?*

Do you have experience in customer service via chat, email or phone?*

The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .

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